AT&T Return Policy: What You Must Know

AT&T offers a wide range of wireless devices, accessories, and services, and it’s important for customers to know how returns, exchanges, and refunds work. Whether you’re buying online at att.com, over the phone, or at an AT&T branded store, AT&T provides clear guidelines to ensure your experience is smooth and convenient. From returning devices in like-new condition to canceling wireless services, this guide covers everything you need to know to handle your purchases efficiently and with confidence.

What Is The Return And Refund Policy For AT&T?

AT&T allows you to return or exchange most wireless devices and accessories within 14 days of purchase (or shipping date for online orders) for a full refund, less any applicable restocking fees. Returns can be made at an AT&T store or by mail. Refunds are issued via the original payment method and may take up to 2 AT&T bill periods to process.

To qualify for a refund, devices must be in like-new physical and working condition, include all original components and packaging, and be accompanied by proof of purchase. Cosmetic or functional damage, missing accessories, or items purchased through non-AT&T stores cannot be returned. Confidential data must be erased and security features like “Find My” or “Find My Mobile” disabled before returning your device.

Does AT&T Offer Exchanges?

Yes, AT&T allows exchanges for devices within the applicable return period. Exchanges can be done in-store or by mail by calling 1-800-331-0500. If you are exchanging an AT&T Certified Pre-Owned or Certified Restored device for a brand-new version, you may need to pay the price difference between the devices. Corporate Responsibility Users (CRU) exchanging devices may have a new service commitment term.

How Long Does It Take To Get Refund From AT&T?

Refunds are typically processed through your original payment method and can take up to 2 AT&T billing cycles to appear. Any applicable restocking fees or promotions from the original purchase may affect the final refund amount.

How Can You Return An Item To AT&T?

Returning an item is simple:

• Call 1-800-331-0500 to request a prepaid shipping label (if returning by mail) or visit an AT&T store.
• Pack your device and all original components in the original packaging.
• Keep the tracking number from the prepaid shipping label for your records.
• Ship your device via UPS and track your return online.

Before returning, make sure to back up your device, disable security features, erase all personal data, and remove any accessories, SIM, or memory cards.

How Do I Cancel A Service On AT&T?

To cancel your wireless service, call 1-800-331-0500. You are responsible for all applicable fees, taxes, surcharges, and prorated charges through the termination date. Activation fees may be refunded if service is canceled within 3 days of activation.

Does AT&T Charge You If You Cancel?

Certain discounted device purchases require a service commitment of 1 year or more. If the service is canceled before fulfilling the commitment, a Cancellation Fee may apply. Corporate Responsibility Users have a 30-day window to cancel without a fee.

Can I Return An AT&T Item Without A Receipt?

Proof of purchase is required for all returns and exchanges. Without a receipt, AT&T may not accept the return.

Can You Return Used Items To AT&T?

Items must be in like-new condition to qualify for a return or exchange. Devices with internal or external damage, missing components, or signs of use may be rejected.

Can You Return An AT&T Item Without The Original Box Or Package?

All returns must include original packaging and all components. Missing boxes or parts can prevent acceptance of the return.

How To Contact AT&T?

You can reach AT&T customer service at:

• Phone: 1-800-331-0500 or 1-800-288-2020
• Website: att.com

AT&T also offers support for exchanges, returns, and service cancellations directly through its stores and online.

Conclusion

AT&T makes returning, exchanging, and canceling devices and services straightforward, with clear timelines and requirements. By following the 14-day return window, ensuring your device is in like-new condition, and contacting AT&T via phone or store, you can quickly get a refund, exchange, or cancel a service. Always back up your data, erase personal information, and keep all original components to ensure a smooth return process. With AT&T’s guarantee and customer-focused policies, managing your wireless devices and services is hassle-free.