Shopping online at Soufeel comes with the assurance of a customer-friendly return policy. Whether you're a new shopper or a regular customer, understanding the nuances of the return policy can save you time and hassle. Soufeel’s return policy offers a generous 90-day window for returns or exchanges, with the option to extend this period if an additional warranty is purchased. Here's what you need to know to ensure a smooth return process.

What Is The Return And Refund Policy For Soufeel?

Soufeel provides a 90-day return policy that allows customers to return or exchange items within this timeframe. If a product is defective, not as described, or if you received an incorrect item, Soufeel covers the full cost of return postage and replacement. Additionally, purchasing an extended warranty can increase this period to 180 days.

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Does Soufeel Offer Exchanges?

Yes, Soufeel offers exchanges within the 90-day period. If you have issues with sizing or received a faulty item, you can easily request an exchange by following their return procedure.

How Long Does It Take To Get Refund From Soufeel?

Once Soufeel receives the returned product, the refund process will begin. While the exact timeframe can vary, customers typically receive their refunds promptly after the return is processed.

How Can You Return An Item To Soufeel?

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To return an item to Soufeel, start by contacting Customer Service at [email protected] to request return details. After approval, you will receive an email notification with further instructions. Pack the item securely and send it back to Soufeel. Your refund or replacement will be processed once they receive the product.

Can I Return A Soufeel Item Without A Receipt?

It is essential to have proof of purchase when returning an item to Soufeel. Without a receipt or order confirmation, the return process may be complicated.

Can You Return Used Items To Soufeel?

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Items that have been worn, washed, or damaged due to customer handling are not eligible for return. Soufeel expects returned items to be in their original, new condition.

Can You Return A Soufeel Item Without The Original Box Or Package?

For a successful return, items should be returned in their original packaging. This helps ensure they're protected during transit and can be processed quickly upon receipt.

Can I Return A Gift To Soufeel?

Gifts can be returned to Soufeel, but you will need the receipt or proof of purchase. Contact customer service for guidance on returning a gift item.

How To Contact Soufeel?

If you have any questions about the return policy or need assistance with a return, you can reach out to Soufeel customer service by emailing [email protected].


Knowing Soufeel's return policy is straightforward: keep your items in new condition, contact customer service for guidance, and make sure to initiate your return within the 90-day window, or 180 days if you've purchased an extended warranty. Following these tips will help ensure a hassle-free return or exchange experience with Soufeel.