Homary's return policy is designed to offer flexibility and assurance to its customers. Whether you're a first-time buyer or a long-time shopper, knowing the ins and outs of this policy will enable you to shop confidently and handle any potential returns with ease. Let's dive into what Homary offers when you need to return a product.

What Is Homary's Return And Refund Policy?

If you find yourself dissatisfied with a Homary purchase, you're entitled to initiate a return within 30 days of receipt. The condition for a return is that the item must be in brand-new condition, uninstalled, unused, with all original tags and packaging intact. Remember, the 30-day period is calculated based on the delivery date of each individual item as recorded by the carrier, not the entire order. However, some exclusions apply, such as clearance and customized items, as well as products marked "Non-Returnable" on the product page.

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Does Homary Provide The Option For Exchanges?

Homary's policy is primarily focused on returns and refunds. If you wish to exchange an item for a different one, you would typically need to return the original item and place a new order for the product you want instead.

How Long Does It Typically Take To Receive A Refund From Homary?

Upon receipt and inspection of your returned item, Homary will issue a notification email within 3-5 working days. The refund is processed promptly after that, with the funds returned to the original payment account. For credit card payments, please allow up to one billing cycle for the account to be credited.

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Does Homary Refund Shipping Costs?

If you're returning an item due to quality issues, Homary covers the return shipping costs. However, if the return is due to other reasons – like a change of mind – you'll be responsible for the return shipping fees. It's noteworthy that any additional services such as white glove delivery are not refunded for general returns.

What Are The Steps To Return An Item To Homary?

  • Log into your Homary account and go to 'My Order' to initiate a return.
  • Select the items to return, provide a reason, and submit the request.
  • Ensure all parts are in the original packaging, then ship out the package(s) using a trackable method.
  • Provide Homary with the tracking number and carrier details.
  • Once the return is approved, follow the instructions sent via email to send the item back.

Does Homary Offer A Warranty On Their Products?

Homary products do come with warranties, but the terms and durations vary depending on the item. It's essential to check the specific product page for warranty information or contact customer service for assistance.

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Is It Possible To Return A Homary Item Without A Receipt?

For a successful return, you need proof of purchase. Homary requires the original packaging and documentation as part of the return process. Without this information, processing a return may not be possible.

Can Used Items Be Returned To Homary?

Items must be in a new and unused condition to qualify for a return. Homary does not accept returns for items that have been installed, assembled, used, or have missing pieces.

Can I Return A Gift To Homary?

If you've received an item from Homary as a gift, you can return it under the same conditions as any other order. However, the refund will be issued to the original payment method used by the purchaser.

How Can I Contact Homary For Further Assistance?

For any inquiries or assistance with the return process, you can reach Homary via email at [email protected]. Their customer service team is dedicated to helping you with any questions or concerns you may have.


In wrapping up, Homary's return policy offers a 30-day window to return items, but it's essential to keep all original packaging and ensure the product remains in new condition. Always check the specifics of your item for any non-returnable criteria and reach out to customer service if you encounter any issues or need guidance. With this understanding, your Homary shopping experience should be smooth and hassle-free, even if you need to make a return.