When investing in a new Peloton product, understanding the return policy is as crucial as knowing the features of the product itself. Whether you're a first-time buyer or a regular customer, the Peloton return policy offers a safety net for your purchases, ensuring peace of mind. This article takes an in-depth look at how to navigate returns, refunds, and exchanges, ensuring you're well-prepared should you need to send your Peloton product back.

What is Peloton's return and refund policy?

Peloton provides customers with the opportunity to return most hardware products within 30 days after delivery if they are not satisfied. However, this does not include any shipping or delivery charges incurred. The return shipping fee can be upwards of $250 for bikes and rows, and more for treads, based on your location. Peloton Guide returns are facilitated with a return label from the support team, but the product must be in its original packaging. Refunds are processed within 14 days of the product pick-up or receipt.

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Does Peloton allow exchanges for its products?

Yes, Peloton allows exchanges for items like shoes if they are the wrong size. This must be done within 30 days of purchase and the items should be in new, unworn condition. Peloton will send a prepaid return label for the shoes and dispatch the correct size once the return is underway.

What is the timeframe for receiving a refund from Peloton?

After initiating a return, it may take up to 14 days from the pick-up of your Peloton product or receipt of your return to process the refund. The refund will be credited back to the original payment method used for the purchase.

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How to process a return with Peloton?

If you are not satisfied with your Peloton purchase, you can request a return within 30 days of delivery. Here are the steps to process a return with Peloton:

  1. Contact Peloton customer support by phone, chat, or email and provide your order number and the reason for your return.
  2. Peloton will send you a return authorization number and a prepaid shipping label via email.
  3. Pack the item securely in its original packaging and attach the shipping label to the box. Make sure to include all the accessories, manuals, and warranty cards that came with the item.
  4. Pick up the package from your house or place of business, or drop it off at any FedEx store.
  5. Once Peloton receives and inspects the item, they will issue a refund to your original payment method within 10 business days.

Please note that some items are not eligible for returns, such as digital subscriptions, gift cards, and customized products. For more information, please visit Peloton's return policy page.

What does the Peloton warranty entail?

Peloton's guarantee covers defects in materials and workmanship only; it does not cover normal wear and tear or damage resulting from misuse. The warranty period varies by product, and the Peloton Protection Plan offers extended coverage and accidental damage protection.

Is it possible to return items to Peloton without a receipt?

Proof of payment is required for all returns to Peloton. This ensures the return process is smooth and you receive your refund without any issues.

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Are used items eligible for return to Peloton?

Items that have been worn or used, such as in-ear headphones, sneakers, and water bottles, cannot be returned or exchanged. Every thing needs to be in its original state.

Can items be returned to Peloton without the original packaging?

All returned products must be shipped back in their original packaging. This is essential for processing the return and ensures that the product is protected during transit.

How can I return a gift received from Peloton?

If you've received a Peloton product as a gift and wish to return it, you will need to contact Peloton's Member Support Team to discuss the return process for gifts, ensuring you have relevant details such as the order number or purchaser's information.

What are the contact options for Peloton customer service?

For any inquiries or assistance with returns, you can reach Peloton customer service via email at [email protected] or by phone at 1-866-679-9129. They are equipped to handle all aspects of the return policy and provide support throughout the process.


In summary, the Peloton return policy is designed to give customers confidence in their purchase, with a 30-day window for returns and refunds. Remember to keep all packaging and proof of payment for a smooth return process, and understand that while the policy is generous, it has specific requirements for return conditions. With this guide, you should have a clear understanding of how to handle returns, exchanges, and refunds, ensuring your Peloton experience remains a positive one.