The convenience of having your favorite products delivered straight to your home when you shop online is nice, but occasionally things might not turn out as planned. Here's where having a clear return policy is essential to satisfying customers. Refund policies offered by Kotn, a company renowned for its high-quality basics, are clear and accommodating to customers. It's crucial to understand Kotn's policies on exchanges, refunds, and returns whether you're a frequent buyer or thinking about making your first purchase.

What Is The Return And Refund Policy For Kotn?

Kotn guarantees a full refund within 15 days from the original order delivery date or in-store purchase date for regular-priced items in North America. An exchange or store credit is available within 30 days from the order delivery date or in-store purchase date. All items must be in their original condition with tags attached to qualify for a return. For international orders, Kotn does not offer returns or exchanges.

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Does Kotn Offer Exchanges?

Yes, Kotn offers exchanges for items within North America. If you're not completely satisfied with your purchase, you can exchange it within 30 days of the delivery or purchase date. Remember, the item must be in its original condition with all tags attached.

How Long Does It Take To Get Refund From Kotn?

Once your return is in transit, Kotn will process your refund, store credit, or exchange. Refunds are typically processed quickly, but the exact timing can depend on your bank or credit card provider.

How Can You Return An Item To Kotn?

If you are not satisfied with your purchase from Kotn, you can return it within 30 days of delivery. Here are the steps to follow:

  1. Visit the Kotn website and log in to your account.
  2. Go to the Orders section and find the order that contains the item you want to return.
  3. Click on the Return button next to the item and fill out the return form.
  4. Print the prepaid shipping label that will be emailed to you and attach it to your package.
  5. Drop off your package at any Canada Post or USPS location, depending on your country of residence.
  6. Once your return is received and inspected, you will get a confirmation email and a refund to your original payment method.

Can I Return A Kotn Item Without A Receipt?

Having a receipt is necessary for processing returns. It proves the purchase and helps Kotn to provide you with the appropriate refund or exchange.

Can You Return Used Items To Kotn?

Items must be in their original, unused condition to be eligible for a return. Kotn reserves the right to refuse returns that do not meet their policy criteria.

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Can You Return A Kotn Item Without The Original Box Or Package?

Original packaging, including any boxes or drawstring pouches, especially for bedding, must accompany your return to ensure full compliance with the return policy.

Does Kotn Accept Return Without Tag?

No, Kotn requires all tags to be attached to the merchandise when making a return. This helps them ensure the item is in its original state.

Can I Return A Gift To Kotn?

If you have received an item as a gift, you can return it following the standard return policy. Ensure you have the gift receipt or proof of purchase for a smooth transaction.

How To Contact Kotn?

For any questions or concerns regarding your return, you can reach out to Kotn's customer support team via email at [email protected].


Remember to act within the stipulated timelines and keep your items in their original condition to ensure a hassle-free return process. With this information in hand, you're all set to make informed decisions when shopping at Kotn.