For customers of OROA, the return policy is designed to be straightforward, providing peace of mind as you shop for high-quality furniture and decor. Whether you're a first-time buyer or a loyal client, this guide will walk you through the essentials of OROA's return policy, ensuring your shopping experience is as smooth as possible.

How Does Oroa's Return And Refund Policy Work?

OROA's return policy allows for returns within 7 days of receipt, subject to a 15% restocking fee and the cost of return shipping. However, this policy excludes "On Sale"/"Final Sale" items, assembled products, used items or those without original packaging, and international orders. To initiate a return, contact [email protected] with your order details and reason for the return.

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Can I Exchange My Oroa Products For Something Else?

Exchanges at OROA are not explicitly mentioned in their policy, but you can contact customer service for direct assistance with such requests. Keep in mind that the same return conditions apply to any items you may want to exchange.

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What Is The Time Frame For Getting A Refund From Oroa?

Once your return is approved and received by OROA, the refund process will begin. The purchase price, minus the restocking fee and return shipping costs, will be refunded. However, the exact time frame for the refund to reflect in your account may vary depending on your bank or payment service.

What Are The Steps To Return An Item To Oroa?

  • Email [email protected] with your name, order number, and reason for returning.
  • Wait for return approval via email, which will include further instructions.
  • Ship the item back to OROA, taking care to package it securely to avoid damage.

Can I Return An Oroa Item Without A Receipt?

A receipt or proof of purchase is essential when returning an item to OROA. Ensure you have your order confirmation or receipt handy when you request a return.

Is It Possible To Return Used Items To Oroa?

Used items or those that have been assembled are not eligible for return. OROA expects returned items to be in their original condition and packaging.

What If I Don’t Have The Original Packaging For My Oroa Item?

Original packaging is required for returns. If you've disposed of the packaging, this may affect your ability to return the item. It's always best to retain packaging until you're sure you wish to keep the product.

How Do I Return A Gift To Oroa?

If you've received an item from OROA as a gift, you'll need proof of purchase to initiate a return. Reach out to customer service for guidance on how to proceed with a gift return.

What Are The Ways To Contact Oroa Customer Service?

You can contact OROA customer service for any return and refund queries by emailing at [email protected] or calling 305-224-8082. They are committed to providing efficient and helpful service to ensure your satisfaction.


OROA's return policy is designed to be transparent and customer-friendly, ensuring that you can shop with confidence. Remember to act within the 7-day return window and keep items in their original condition. With these tips in mind, your return and refund process should be straightforward, allowing you to enjoy your OROA purchases or quickly solve any issues.