Planning a trip by sea can sometimes be as unpredictable as the ocean itself. Whether you're a seasoned traveler or setting sail for the first time, it's important to be aware of the Irishferries cancellation policy. This policy is designed to give passengers clarity and peace of mind when booking their journeys. In this article, we'll dive into the specifics of cancellations, refunds, and how to manage your booking, ensuring you're well-prepared for any changes that may come your way.

What Is Irish Ferries’ Cancellation Policy?

Irish Ferries offers different ticket types, each with its own set of cancellation terms. The Economy option does not allow for a refund in case of cancellation, as it carries a 100% cancellation fee. The Flexi and Flexi+ fares provide more flexibility, with varying refund options depending on the time before departure when the cancellation is made.

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For instance, Irish Sea & Dover Calais tickets cancelled more than 48 hours before departure are eligible for a full refund as a travel credit, with the option for a refund to the payment method minus fees also available for non-foot passengers. However, cancellation requests made less than 48 hours prior to departure incur a 100% cancellation fee.

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What Is Irish Ferries’ Refund Policy?

The refund policy for Irish Ferries is closely tied to the type of ticket and the timing of the cancellation. If you're traveling on the Ireland - France route and cancel your journey more than 60 days before departure, you'll only lose your deposit. However, canceling within 60 to 14 days leads to a 50% cancellation fee, with the remaining 50% provided as a travel credit. Cancellations made less than 14 days before departure are non-refundable, incurring a 100% cancellation fee.

Flexi and Flexi+ tickets offer more leniency. If these tickets are paid with a voucher and cancelled, the refund will be provided as a travel credit valid for 12 months. Additionally, cancellation fees for these tickets are based on the timing of the request.

How To Change Your Booking?

If you need to change your booking on Irish Ferries, you can follow these steps:

  • Go to the Irish Ferries website and click on "Manage Booking".
  • Enter your booking reference and email address and click on "Find Booking".
  • Select the booking you want to change and click on "Amend Booking".
  • Choose the new date, time, route or vehicle details and click on "Continue".
  • Review the changes and the new price and click on "Confirm Changes".
  • Pay any additional fees or receive any refunds if applicable and click on "Finish".
  • You will receive a confirmation email with your new booking details.

What Happens If My Ferry Is Cancelled?

If Irish Ferries cancels a sailing, rest assured that you will be provided with options to rebook or receive a refund. The specifics will depend on the circumstances of the cancellation and the type of fare you've purchased. Always check the latest updates from Irish Ferries and reach out to their customer service for guidance in such events.

How Can I Contact Irish Ferries?

Whether you need to cancel a booking, ask about a refund, or make changes to your travel plans, Irish Ferries is available to assist you. You can email them at [email protected], or for immediate assistance, call one of their call centers. Always have your booking reference ready to facilitate a smooth service experience.


Irish Ferries offers various options for ticket flexibility, with the cancellation and refund policies contingent upon the fare type and timing of the cancellation. Whether you opt for the no-frills Economy or the more forgiving Flexi and Flexi+ fares, it's crucial to understand these policies to make informed decisions about your travel plans. Should you need to adjust your journey or seek assistance, the Irish Ferries team is readily available to support you every step of the way, ensuring your seafaring adventures are as smooth as possible.