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Deciding to cancel a trip can be as overwhelming as planning one, especially when it comes to understanding the cancellation policy and securing a refund. Exoticca's cancellation policy is designed to provide clear guidelines to help travelers manage their bookings with confidence. This article will walk you through the essential aspects of Exoticca's cancellation and refund procedures, ensuring you are well-informed should you need to cancel your travel plans.
What Is The Exoticca Cancellation Policy?
The Exoticca cancellation policy is a set of rules that governs how customers can cancel their travel bookings. It outlines the timelines, fees, and processes involved in cancelling a trip. According to the policy, a partial cancellation of a booking is not allowed, and specific penalties apply depending on when the cancellation is made relative to the departure date.
For cancellations made 60 or more days before departure, a penalty of 60% of the total booking amount is charged. If cancellation occurs within 59 days or less before departure, the penalty increases to 75% of the total trip cost.
What Is The Exoticca Refund Policy?
Exoticca's refund policy complements its cancellation terms, detailing the conditions under which you can expect a refund. If cancellation reasons fall under the terms covered by the insurance company's policies, you may be able to claim these charges. In instances where Exoticca needs to cancel a trip, such as due to insufficient group size or force majeure events like COVID-19, special conditions apply to facilitate the process.
Standard Protection is included for cases such as COVID-19 infection before departure or unexpected border closures. In such events, Exoticca offers a refund to travel credit without penalties or management fees.
Does Exoticca Offer Exchanges?
Exoticca does not explicitly state an exchange policy in the context of changing a booked trip for another one. However, they do offer the option to reschedule trips or provide travel credits that can be used for future bookings, suggesting a form of exchange under certain conditions.
How I Cancel My Exoticca Booking?
To cancel your Exoticca booking, you must follow a set process. All cancellations must be submitted in writing, preferably using the contact form on their website. The cancellation is effective from the time Exoticca receives your written notice, and if it's outside of business hours, it will be processed the next business day.
- Locate the contact form on Exoticca's website.
- Fill out the form with your booking details and cancellation request.
- Submit the form and wait for a confirmation email from Exoticca.
How Long Does Exoticca Take To Refund Money?
The duration for a refund to be processed by Exoticca is not explicitly stated in their policy. Refund times can vary based on the method of payment and specific circumstances of the cancellation. It is best to contact Exoticca directly for an estimated timeline for your specific case.
How Do I Contact Exoticca?
There are several ways to get in touch with Exoticca:
- Phone: Call their customer service at +1 833-207-5643.
- Email: Use the email address provided on their website.
- Contact Form: Fill out the contact form on their website for a written request or inquiry.
Exoticca's cancellation policy requires awareness of key timelines and adherence to their procedures. The policy stipulates substantial penalties for late cancellations, but also offers protections for unforeseen events like health-related issues or travel restrictions. To avoid incurring heavy fees, it's essential to consider travel insurance and to understand the terms of your policy. When in doubt, contacting Exoticca directly can provide clarity and guidance to ensure you make the best decision regarding your travel plans.