Dealing with parcel returns and refunds can be a hassle, but understanding the Parcel2Go refund and cancellation policy can make the process smoother and less stressful. Whether you're a new customer or a regular user of Parcel2Go services, this policy is designed to ensure that you're informed about your options should you need to cancel a service or seek a refund. Let's dive into the details of how Parcel2Go handles refunds and cancellations, so you can confidently manage your shipping needs.

What Is The Return And Refund Policy For Parcel2Go?

The Parcel2Go return and refund policy provides a structured approach to handling cancellations and refunds. If you need to cancel your booking, you have up to 28 days from the order date to request a refund, provided the parcel has not been collected. Refunds are issued based on the service selected and are made back to the original payment method or into a prepay account with Parcel2Go. It's important to note that refunds for any consequential loss are not available.

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When your refund is approved, expect to wait 1-2 working days for PrePay account refunds and 5-7 working days for refunds to the original payment method. This allows time for the company to confirm that no collection took place.

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How Long Does It Take To Get Refund From Parcel2Go?

After initiating a refund request with Parcel2Go, the time it takes to receive your money back depends on the method of refund. As mentioned, PrePay refunds are typically processed within 1-2 working days, while refunds to the original payment method can take up to 5-7 working days to reflect in your account. This period ensures that all necessary checks are completed to confirm the cancellation.

How Can You Return An Item To Parcel2Go?

If you need to return an item to Parcel2Go, you can follow these steps:

  1. Go to the Parcel2Go website and log in to your account.
  2. Find the order that contains the item you want to return and click on "View Details".
  3. Click on "Return Item" and choose the reason for your return.
  4. Select a return service that suits your needs and pay for the postage online.
  5. Print the return label and attach it to your parcel securely.
  6. Drop off your parcel at a nearby drop-off point or arrange for a collection.
  7. Track your return online and wait for confirmation from Parcel2Go.

What Is Parcel2Go Delivery Guarantee?

The Parcel2Go Delivery Guarantee provides peace of mind by ensuring that your parcel will be delivered by a specific date. If your parcel isn't delivered by the guaranteed date, you're entitled to a full refund of the carriage. However, this guarantee does not cover refunds for additional add-ons, and an extra day is added to the guaranteed delivery date for parcels dropped off after 12pm.

How Do I Make A Claim On Parcel2Go?

To make a claim with Parcel2Go, you must be the contract holder and ensure that your booking was made within the last 28 days. If your parcel hasn't been collected, you can proceed to cancel your order and request a refund through the Parcel2Go website using your P2G reference number and associated email address or collection postcode.

What Happens If You Miss A Courier Delivery?

If a courier delivery is missed, Parcel2Go will attempt to redeliver the parcel. If the redelivery is unsuccessful, the parcel will be returned to the Parcel2Go warehouse. The original sender will be contacted with instructions on how to rearrange delivery or collect the parcel. Failure to respond within 28 days could result in the parcel being disposed of.

How To Contact Parcel2Go?

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For any inquiries regarding refunds, cancellations, or other customer service matters, you can contact Parcel2Go through their official email at [email protected]. Additionally, comprehensive support and live chat options are available on their website to assist you with your needs.


In summary, the Parcel2Go refund and cancellation policy offers a clear pathway for managing your shipping services. With straightforward timelines for refunds and a commitment to customer satisfaction, Parcel2Go strives to provide a seamless experience. Remember, if you need to cancel a booking, act within the 28-day window and ensure that your parcel has not been collected to be eligible for a refund. For any assistance, the Parcel2Go customer support team is ready to help.