Yankee Candle is renowned for its vast array of scented candles and home fragrance products. While they are dedicated to delivering high-quality items, there may come a time when a return is necessary. Understanding the yankeecandle return policy is essential for a smooth and stress-free process. Whether you received a defective product, the wrong item, or simply changed your mind, here's what you need to know to ensure an easy return experience with Yankee Candle.

What Is Yankee Candle's Return And Refund Policy?

The Yankee Candle return policy is designed to be straightforward and customer-friendly. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to return the product. In the case of defective or incorrect items, Yankee Candle will shoulder the return shipping costs. The customer is in charge of the return costs, though, if the return is made for any other reason, such a change of heart. Exchanges are shipped out when the return is approved, and refunds are handled back to the original payment method.

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Does Yankee Candle Offer Exchanges For Purchased Items?

Yes, Yankee Candle does offer exchanges. If you prefer to swap your item for a different product rather than receive a refund, you can do so by following the same return steps and indicating your desire for an exchange when you contact customer service.

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How Long Does It Take To Receive A Refund From Yankee Candle?

Once Yankee Candle receives your returned item and it passes inspection, they will process your refund. The timeframe to receive a refund typically depends on your bank's policies, but you can expect it to be credited back to your original form of payment within a reasonable time frame, usually a few days to a week.

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How Can You Return An Item To Yankee Candle?

Within 30 days of the original receipt date, you can return any Yankee Candle purchase if you're not happy with it. The actions to take are as follows:

  1. Carefully wrap the item or items in their original product packaging. Kindly enclose all components, accessories, and paperwork.
  2. Accompany the item(s) with a copy of the packing slip or the email confirming the order.
  3. Mail the return package to: Yankee Candle Returns Processing, 6 Yankee Candle Way, South Deerfield, MA 01373.
  4. We advise you to send your return using UPS or Insured Parcel Post for your safety. To keep track of the delivery status of your returned goods, save the Return Tracking Number.
  5. As soon as we receive your returned item, you should get a refund in the original payment method within 30 days. If the return is due to a mistake on the side of the manufacturer or our own delivery, you will receive a reimbursement for the shipping costs.

Can I Return A Yankee Candle Item Without A Receipt?

If you have misplaced your receipt, returning items can be challenging. For in-store purchases, a receipt is typically required. However, for online orders, your order confirmation email can often suffice. It's best to contact customer service for guidance on how to proceed without a receipt.

Is It Possible To Return Used Items To Yankee Candle?

Yankee Candle's return policy generally applies to new, unused items. However, if an item is used and found to be defective, you may still be eligible for a return or exchange. Contact customer service to discuss any used items you wish to return.

Can You Return A Yankee Candle Item Without The Original Box Or Package?

For the best chance of a successful return, items should be returned in their original packaging. If you no longer have the original box or package, reach out to customer service to understand what options are available.

Does Yankee Candle Accept Returns Without The Tag Attached?

If the product came with a tag, it's important to keep it attached for the return. Products should be in their original condition. If the tag is missing, contact customer service for assistance.

Can I Return A Gift To Yankee Candle?

Gift returns are possible with Yankee Candle. If you received a Yankee Candle item as a gift, you could return it following the standard return process. You may be issued a gift card as a refund if the original form of payment is not available.

How Can I Contact Yankee Candle For Further Assistance?

For more help regarding returns or any other inquiries, you can reach Yankee Candle customer service via email at [email protected] or through their main website at https://www.yankeecandle.com. They are ready to assist with any questions or concerns you may have.


In summary, the yankeecandle return policy is customer-centric, offering a 30-day window for returns and exchanges. Remember to contact customer service first, return items in their original condition, and keep receipts or order confirmation emails for a smoother process. Whether it's a refund or exchange you're after, understanding and following these guidelines will help ensure your satisfaction with every purchase from Yankee Candle.