Adidas sells some of the most valuable athletic apparel, footwear, and accessories in the world, and as of 2021, it was the fourth-largest apparel brand. Among American consumers, Adidas has surpassed most major global athletic footwear brands and has some of the highest customer satisfaction rankings.

If you have made a purchase from an Adidas store or and are wondering what the Adidas return policy is, continue reading to learn more:

What's Adidas' Return Policy?

Adidas' return policy allows consumers unsatisfied with their purchase in a store or at to return their Adidas purchase for a full refund within 30 days. Items purchased at an Adidas store location can be returned for a full refund to any store in the United States with the original receipt. Online purchases through or special orders made in a store and shipped to you must be returned by mail.

To receive a full refund, items must meet the following standards:

  • Items must have the original packaging and be in unused condition
  • Original tags must be on all apparel
  • Footwear must be in the original shoebox
  • Accessories must have all parts of the original packaging

Personalized products are not returnable because they are made specifically for the buyer.

Additionally, you cannot return Adidas shoes after 30 days.

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Can I Return an Item to Adidas without the box or original package?

All returns to Adidas must be in their original packaging and have the original tags attached. For example, apparel must not be worn or laundered and have the original tags still attached, and shoes must be unworn and have the original shoebox and all tags still attached.

Can I return Adidas shoes after wearing them?

You cannot return worn Adidas shoes, especially if the tags have been removed, are damaged, and do not have the original packaging. Adidas reserves the right to refuse a return, especially if it appears to be worn.

How Long Do I Have to Return an Item to Adidas?

Adidas only accepts returns made within 30 days after purchase or the receipt of the items when ordered online. Therefore, any returns after 30 days will not be accepted.

Does Adidas Accept Returns and exchanges Without a Receipt?

Adidas shoes inside opened blue box

If you do not have the receipt, Adidas may offer an exchange for the same item in a different size. It might also be possible to receive an in-store credit for the current price of the item being returned.

Does Adidas offer full refunds?

Adidas offers full refunds for purchases made in a store or on Returns to Adidas must be made within 30 days and meet all return requirements to qualify for a full refund.

How Long Do Adidas Refunds take?

Returns made to an Adidas store are credited to your original method of payment and can take up to five days to appear on your account statement. If you send an online purchase back to Adidas via a FedEx drop-off location, it can take up to 14 business days for the refund to post to your account (after approval). Based on your bank's policies, refunds may take longer to credit to your account.

Can I return Adidas online purchase in an outlet store?

Adidas storefront

You can return your new, unused purchase to any Adidas retail store, including outlet stores, within the return window. You must have the original form of payment and confirmation email or return sticker from the shipping box when returning items to a store location. If your receipt is unavailable, an in-store credit will be given for the current product price.

What's Adidas's customer service phone number?

The Adidas customer service phone number is (800) 982-9337, and it is available Monday through Saturday from 5 a.m. until 8 p.m. Pacific.

Does Adidas offer chat support?

chat support adidas web screenshot

Adidas offers customers access to chat and bot support Monday through Friday from 5 a.m. until 8 p.m. Pacific. Click here to access the website, and then click on the chat box in the home page's lower right-hand corner.

How to return an Adidas item

Adidas accepts returns for in-store and online purchases in two different ways. Below are the step-by-step return instructions for both in-store and online returns.

Online Returns with an Adidas Account

Below are the return instructions for customers with an Adidas account:

  1. Sign in to your adiClub Account
  2. Go to Order History
  3. Select the order you wish to return
  4. Select "Return Items" or "Free Size Exchange"
  5. If exchanging a product, select the product to exchange and the new size
  6. Next, print the shipping label provided by Adidas
  7. Package items in a shipping box, seal it, and adhere the shipping label to the outside
  8. Take the package to a local FedEx drop-off location

Online Returns without an Adidas Account

If you completed your online purchase as a guest user, you could still return your items to Adidas. Below are the return instructions for guest users:

  1. Go to the Order Tracker
  2. Enter the order number and email address to find the order details
  3. Select "Return Items" or "Free Size Exchange"
  4. If exchanging a product, select the product to exchange and the new size
  5. Next, print the shipping label provided by Adidas
  6. Package items in a shipping box, seal it, and adhere the shipping label to the outside
  7. Take the package to a local FedEx drop-off location

Adidas In-Store Returns

You can return in-store and purchases to any Adidas retail store location. To return to a store, bring the items in their original packaging to any store location with the receipt, email confirmation, or packing slip.

How Do I Check my Adidas order status?

After placing an order online, you can check your order status by logging into your Adidas account. Once logged in, search for the order you want to track and click on the order to view the shipping status. If the item has been shipped, a tracking number will be provided.

If you made your purchase as a guest user and do not have an account, you can track your order using the order tracker. Click here to access the order tracker, and then enter your order number and email for order status details.

What items cannot be returned to Adidas?

Adidas only accepts returns for items purchased at an Adidas store or online through Items not accepted for returns include anything worn, laundered, used, or not have the original tags or packaging. Face covers are also not accepted for exchanges or refunds.

The Verdict

Adidas offers many unique sports apparel and accessories to athletes and people who live active lifestyles. We give Adidas a return policy score of 2.5 because the company has strict policies regarding the condition of items required for the company to accept a return. In addition, the return policy does not allow consumers to return items after being worn, which does not allow consumers to test out products to determine overall satisfaction.