Table of content
- What's The Return Policy for FansEdge?
- How Do I Return an Item to FansEdge?
- FansEdge.com's Refunds Policy
- Does FansEdge Offer Free Shipping for Returns?
- FansEdge Return Policy Without a Receipt
- Can You Cancel a FansEdge Order?
- How to Return Shoes Bought Online to FansEdge
- FansEdge Return Policy Terms and Conditions
- How to contact FansEdge Customer Service?
FansEdge is an online retailer of sports apparel and merchandise, offering a wide range of products from different leagues, teams, and players. Whether you are looking for jerseys, hats, t-shirts, hoodies, accessories, or collectibles, FansEdge has something for every fan. FansEdge also offers fast and reliable shipping, easy tracking, and secure payment options.
You may wonder what happens if you are unhappy with your order, or if you need to change or return an item. How does FansEdge handle refunds and returns? In this post, we will explain everything you need to know, based on the information from the FansEdge website and customer service. We will also rate the FansEdge return and refund policy, according to how clear, convenient, and customer-friendly it is.
What's The Return Policy for FansEdge?
FansEdge has a 365-day hassle-free return policy, which means you can return any item within one year of purchase, as long as it is in original condition and has the original tags attached. You can return items for any reason, whether you changed your mind, ordered the wrong size, received a defective or damaged product, or simply don't like it.
How Do I Return an Item to FansEdge?
To return an item to FansEdge, you need to follow these steps:
- Visit the FansEdge website and log in to your account.
- Go to the "My Account" page and click on "Return Items".
- Select the item(s) you want to return and choose a reason for the return.
- Print the prepaid return label and packing slip that will be emailed to you.
- Pack the item(s) securely in the original packaging or a similar box, and include the packing slip inside.
- Attach the prepaid return label to the outside of the box and drop it off at any FedEx location.
- You will receive an email confirmation when your return is processed.
FansEdge.com's Refunds Policy
FansEdge will issue a refund to your original payment method within 10 business days of receiving your return. The refund amount will include the purchase price and any applicable taxes, minus any shipping charges or discounts. If you used a gift card or store credit to pay for your order, you will receive a new gift card or store credit for the refund amount.
If you want to exchange an item for a different size, color, or style, you can do so by placing a new order on the FansEdge website. You will not be charged for shipping on the new order if you use the prepaid return label provided by FansEdge.
Does FansEdge Offer Free Shipping for Returns?
One of the benefits of shopping at FansEdge is that they offer free shipping on orders over $99. However, this does not apply to returns. If you use the prepaid return label provided by FansEdge, you will be charged $9.99 for the return shipping cost. This amount will be deducted from your refund.
If you want to avoid paying for return shipping, you can choose to use your own shipping method. However, in this case, you will be responsible for any lost or damaged items during transit. You should also obtain a tracking number and insurance for your package.
The address to send your returns using your own shipping method is:
5245 Commonwealth Avenue
Jacksonville FL 32254
FansEdge Return Policy Without a Receipt
If you don't have a receipt or packing slip for your order, you can still return it to FansEdge within 365 days of purchase. However, in this case, you will need to provide some information to verify your order, such as:
- Your name and email address
- Your order number
- The item(s) you want to return
- The reason for the return
You can contact FansEdge customer service by phone or by email at to request a prepaid return label and packing slip.
Can You Cancel a FansEdge Order?
If you change your mind about an order you placed on FansEdge, you can cancel it within one hour of placing it. To do so, you need to:
- Visit the FansEdge website and log in to your account.
- Go to the "My Account" page and click on "Order History".
- Find the order you want to cancel and click on "Cancel Order".
- Confirm that you want to cancel the order.
You will receive an email confirmation when your order is canceled. If you don't see the option to cancel your order online, it means that it has already been processed and shipped. In this case, you will need to wait until you receive your order and then follow the steps above to return it.
How to Return Shoes Bought Online to FansEdge
You can return shoes bought online from FansEdge in the same way as clothes. However, you should make sure that the shoes are in new condition and have not been worn outside. You should also keep the original shoe box and packaging materials.
FansEdge Return Policy Terms and Conditions
Before returning any item(s) to FansEdge, you should be aware of some terms and conditions that apply to their return policy. These include:
- FansEdge reserves the right to refuse any return that does not meet their requirements or that is deemed fraudulent or abusive.
- FansEdge does not accept returns of personalized, customized, or autographed items, unless they are defective or damaged.
- FansEdge does not accept returns of clearance, final sale, or gift card items.
- FansEdge does not accept returns of international orders, unless they are defective or damaged.
- FansEdge does not accept returns of items that have been worn, washed, altered, or damaged by the customer.
- FansEdge does not refund any shipping charges or discounts applied to the original order.
How to contact FansEdge Customer Service?
You can contact the FansEdge customer service by phone or email for any questions or issues regarding your order, return, or refund. Here are their contact details:
- Phone: 1-855-438-0678 (Monday-Friday 8am-9pm ET; Saturday-Sunday 10am-6pm ET)
- Email: [email protected]
FansEdge is a great place to shop for sports fans, offering a wide selection of products from various leagues, teams, and players. However, if you are not happy with your purchase, you can take advantage of their 365-day hassle-free return policy and get a full refund. Just make sure you follow their instructions and terms and conditions to avoid any issues or delays.
Based on our research, we give FansEdge return and refund policy a score of 4 out of 5. We think they have a generous and flexible policy that allows customers to return items for any reason within one year of purchase. However, we also think they could improve their policy by offering free return shipping and accepting international returns.