When it comes to skincare, finding the right products for your routine is essential, but what happens when you need to make a return? Dieux Skin understands that sometimes things don't work out, and they have a straightforward return policy to help accommodate their customers. Whether you're a new customer or a regular, it's important to be aware of Dieux Skin's return procedures to ensure a smooth and hassle-free experience.

What Is The Return And Refund Policy For Dieux Skin?

Dieux Skin prioritizes customer satisfaction, allowing returns on unopened products within 30 days of purchase. However, they do not cover postage for orders under $60, unless there's a defect or problem with the order. If you've had a reaction to their Deliverance serum, refunds are offered, and their customer support is ready to assist with troubleshooting.

dieux skin eye patches

Does Dieux Offer Exchanges?

Dieux Skin's policy does not explicitly mention exchanges. For the most accurate information, it's best to contact their support team directly for guidance on exchanging a product.

woman showing box of dieux ...

How Long Does It Take To Get Refund From Dieux?

Once Dieux Skin receives your returned product, they will process your refund. The timeframe for the refund to appear on your original method of payment may vary, but you can expect it to be completed promptly.

How Can You Return An Item To Dieux?

To return an item to Dieux, you can follow these steps:

  • Check that your item is eligible for return within the 30-day return window and is unopened.
  • Contact Dieux customer service at [email protected] during their business hours (Monday through Friday, 10am to 6pm EST) to initiate the return process.
  • Follow the instructions provided by the customer service team, which may include filling out a return form and preparing your item for shipment.
  • Pack the item securely, including all original packaging and accessories.
  • Ship the item back to Dieux using the shipping method as advised by the customer service.
  • Keep the shipping receipt and tracking number for your records to ensure the return package is received by Dieux.

Please note that the return policy may have specific terms and conditions, so it's important to follow the guidance provided by Dieux's customer service for a smooth return process. If you have any further questions about the return policy, you can refer to the FAQs on Dieux's official website.

Can I Return A Dieux Item Without A Receipt?

Proof of purchase is typically required for returns. Contact Dieuxskin with your order details, and they may be able to assist further.

Can You Return Used Items To Dieux?

Dieuxskin's return policy states that only unopened products are eligible for a return, with the exception of reactions to the Deliverance serum.

Can You Return A Dieux Item Without The Original Box Or Package?

Items should be returned in their original packaging where possible. If you have concerns about packaging, reach out to Dieuxskin's customer service for assistance.

Can I Return A Gift To Dieux?

If you received a Dieuxskin product as a gift, you would still need to follow the standard return policy. Contact customer support for more details.

How To Contact Dieux?

For order cancellations, email [email protected] with "Cancel" in the subject line. For returns, email [email protected] with "return help" as the subject. For general inquiries or issues, reach out to their support at the same email address with your order number included.


The Dieuxskin return policy is designed to be transparent and customer-friendly. Remember to process returns for unopened products within 30 days, and reach out to customer service for any questions or concerns. Dieuxskin aims to make your experience as smooth as possible, whether you're exploring their products for the first time or are a seasoned user of their skincare line.