Gymshark Return Policy: What You Need to Know

Gymshark has become a go-to brand for fitness enthusiasts worldwide, known for its stylish and high-performance activewear. While most shoppers are satisfied with their purchases, there are times when an item might not meet expectations. Knowing how the return and refund policy works can save time and avoid frustration, making the process easy for both new and loyal customers. This guide covers everything you need to know about returning products to Gymshark, so your shopping experience stays as smooth as your workouts.

What Is The Return And Refund Policy For Gymshark?

Gymshark offers a straightforward return policy for purchases made through gymshark.com or the Gymshark App. You have 30 days from the delivery date (for online orders) or the purchase date (for in-store purchases) to return your items.

To be eligible for a full refund, items must be returned in an unworn, unused, and unwashed condition and in their original state. All returned products undergo inspection, and any items found to be damaged, used, or in an unsuitable condition will not be refunded.

Some items are non-returnable due to hygiene reasons:

• Underwear and swimwear
• Bottles
• Socks (unless unopened and in original packaging)
• Personalized items

In the U.S. and Canada, items marked as Final Sale (with a 60% or more discount) are not eligible for return, exchange, refund, or store credit. These products will be clearly labeled as Final Sale both on the product page and at checkout.

Does Gymshark Offer Exchanges?

Yes, Gymshark offers exchanges in various regions including Australia & New Zealand, Canada, Denmark, most European countries (including France, Finland, Germany, Austria, the Netherlands, and Sweden), the United States, and the United Kingdom. Exchanges are also available for in-store purchases and online orders in the UK through their London Retail Store.

Currently, exchanges are not available in Norway, Switzerland, or other Rest of World regions.

In the U.S., if you're using a Happy Returns Bar, exchanges are limited to size swaps for the same item and cannot be made for different products.

Note that replacement items are not reserved in advance. They will be shipped only after your return is scanned and processed at Gymshark’s warehouse. If the replacement is out of stock by the time your return is received, Gymshark will issue a refund instead and notify you via email.

Exchanges for the same product are free and must be requested within 30 days of receiving your order.

How Long Does It Take To Get Refund From Gymshark?

Refund times may vary depending on the return shipping method and processing time at the warehouse. Once your return reaches Gymshark’s warehouse, it is inspected and scanned within 7 days. You will receive an email confirmation once your refund is initiated.

After processing, it may take up to 5 additional business days for the refund to appear in your account, depending on your bank. If you return an item via a Happy Returns Bar in the U.S. or at the Regent Street store, refunds are typically processed immediately.

Always keep your proof of postage, as it may be required in case of disputes or questions regarding your return.

Refunds are issued only to the original payment method. If a gift card was used for the purchase, the refund will first be applied back to the gift card.

How Can You Return An Item To Gymshark?

Returning an item is simple. If your purchase was made through gymshark.com or the Gymshark App and is within the 30-day return period, you can begin the return process.

Here’s how to do it:

1. Visit Gymshark’s website or app and go to their returns portal.
2. Provide your order number and verify your identity with your email, postcode, or phone number.
3. Select the items you want to return and the reason for return.
4. Generate your return label or QR code.
5. Pack your item securely. If you’re using the original packaging, remove any old labels.
6. Drop off your parcel at the designated location or with your selected courier.
7. Keep your proof of postage.

For U.S. customers using a Happy Returns Bar, a QR code will be issued and a return bag provided at the drop-off location.

Can I Return A Gymshark Item Without A Receipt?

For online orders through gymshark.com or the app, your digital receipt (e-receipt) serves as your proof of purchase and is necessary to initiate a return.

For purchases made in physical stores, you must present a valid physical or e-receipt. If the item was purchased at a pop-up or event using a card, you can contact customer support with your e-receipt to verify the transaction and receive a refund.

If you paid in cash at an event, refunds can only be given as store credit (e-gift card) once the item is returned. While a physical receipt isn’t always necessary for online purchases, having your order number or e-receipt is crucial for all returns.

Can You Return Used Items To Gymshark?

No. Gymshark requires that all items be returned in unworn, unused, unwashed condition and in the same state as received to qualify for a full refund. Returns that do not meet these standards will be rejected.

All items are inspected by Gymshark’s team to ensure they meet the return requirements. This policy helps maintain hygiene and product quality for all customers.

Can You Return A Gymshark Item Without The Original Box Or Package?

While the return policy mentions that items should be returned "in the same condition you received them," the primary concern is the condition of the item, especially for clothing. If the garment is unworn, unused, and unwashed, the absence of the original plastic bag usually isn’t an issue.

In the U.S., Happy Returns Bars often provide shipping bags, so original packaging isn’t required in those cases. However, items like shoes or equipment that come in special boxes or include accessories should ideally be returned in their original packaging to avoid return complications.

Does Gymshark Accept Return Without Tag?

Gymshark's policy specifies that items must be returned with all tags attached—if the item originally came with tags. However, as part of their sustainability efforts, Gymshark is phasing out tags on new products.

If your item didn’t have tags upon delivery, you don’t need them for a return. But if it originally had tags, they are generally expected to remain attached. In situations where a tag has come off but the item is still new and unused, it's best to contact customer service for help. They may still accept the return if the item’s condition can be verified.

Can I Return A Gift To Gymshark?

Returning a gift to Gymshark can be challenging since refunds go back to the original payment method. If you return a gifted item, the refund will be issued to the buyer.

If the gift was bought with a gift card, the refund will be applied back to that card. For items purchased with cash at an event or pop-up store, the return will be refunded as store credit in the form of an e-gift card.

If you're the recipient of a gift, it’s usually best to coordinate the return with the gift giver, or check if you can exchange the item, depending on your region and the product type.

How To Contact Gymshark?

If you have questions about returns, refunds, or anything else related to your Gymshark order, their customer service team is ready to assist.

• Chat Widget: The fastest option. Available 24/7 on gymshark.com in the bottom-right corner of the support pages.
• Email: Reach them at [email protected]. Expect a reply within 24–48 hours (longer during peak times). Include your order number, email, issue details, and any images.
• Social Media: While not an official support channel, you may find help or updates via Gymshark’s social media pages.

For media inquiries, contact [email protected]. For business inquiries, use [email protected].

Conclusion

Sending items back to Gymshark is generally straightforward if you follow their guidelines. Keep the 30-day window in mind and make sure products are in their original, unworn condition. Whether you're requesting a refund or an exchange, knowing the process, from which items qualify to how long it takes to receive your money, helps ensure everything goes smoothly. Always keep your proof of purchase, and don’t hesitate to contact Gymshark’s customer support if you need assistance.