NAPA Return Policy: What You Must Know

Buying auto parts online is convenient, but sometimes things don’t go as planned. Maybe you picked the wrong item, or the part arrived damaged. In those cases, it’s important to be clear on how the NAPA return policy works so you can avoid delays or headaches. NAPA (National Automotive Parts Association) has a return and refund process that’s built to make things easier for customers, with several options depending on where and how you bought the product.

This guide covers all the key details — how to send something back, when to expect your refund, how exchanges work, and what steps to take if you’re dealing with used parts or core returns. Whether this is your first time ordering from NAPAonline.com or you’ve shopped there before, you’ll find practical info here to help you handle your return without trouble.

What Is The Return And Refund Policy For NAPA?

NAPA allows customers to return most items within 30 days of receiving them. This applies to new, unused parts in original packaging, used cores (when returned in the same box as the replacement part), defective items, and incorrect shipments.

If your return meets the criteria, you’ll receive a full refund of the original purchase price plus applicable taxes within 15 business days of NAPA receiving your return. NAPA does not charge a restocking fee.

Here are the basic return qualifications:

• The item must be new and in original packaging.
• Used cores must be clean, drained of fluids, and shipped in the box from the new product.
• Damaged or incorrect items must be reported immediately.

Does NAPA Offer Exchanges?

Yes, NAPA does offer exchanges. If you need to exchange an item due to damage, defect, or wrong part shipped, NAPA will also cover the cost of shipping the replacement.

For all other reasons (like ordering the wrong item), you can exchange products by either:

• Returning the item online via UPS
• Visiting a participating NAPA Auto Parts store

Be sure to contact NAPA customer support first to initiate your return and receive a Return Goods Authorization (RGA) if returning via UPS.

How Long Does It Take To Get Refund From NAPA?

Refunds from NAPA are typically processed within 15 business days from the date they receive your returned item. This applies to both product refunds and core credit refunds.

Refunds include:

• Original product price
• Applicable taxes
• Core charges (if eligible)

Your refund will be returned to your original payment method. If you used NAPA Rewards, your account will be adjusted accordingly (1 point deducted per $1 refunded).

How Can You Return An Item To NAPA?

Returning an item depends on how it was purchased. NAPA provides different options:

For Ship-to-Home Orders (Online Orders):

• Contact customer support for a Return Goods Authorization (RGA).
• Choose a return label option (digital or mailed).
• Pack the item securely, attach both the RGA and UPS label.
• Drop off at any UPS location.

For In-Store Pickup Orders:

• Visit a participating NAPA Auto Parts store with your receipt.
• No RGA needed for these returns.

For Core Returns:

• Return the used core in the original box.
• Cores must be returned within 30 days (or 45 days for lead-acid batteries in California).

Can I Return A NAPA Item Without A Receipt?

You’ll need proof of purchase to return or exchange any item at NAPA, especially for in-store returns. Acceptable documents include:

• Original email confirmation
• Printed receipt from NAPAonline.com
• Order number for customer support verification

Without a receipt, NAPA may be unable to process your return or offer store credit.

Can You Return Used Items To NAPA?

Yes, but only under specific conditions:

• Used cores are eligible for return if they were purchased with a replacement part.
• Cores must be drained of fluids and shipped in the original box.
• Damaged or defective items (used or not) may also be returned.

Note: General wear-and-tear items or used products not classified as cores or defective are typically not accepted.

Can You Return A NAPA Item Without The Original Box Or Package?

To qualify for a full refund, the item must be returned in its original packaging and condition. This applies to:

• New parts
• Cores (must be in the same box as the new part)
• Accessories and performance parts (subject to different policies)

Returns without packaging may be denied or subject to limited refunds, so keep your boxes until you’re sure you’re keeping the part.

How To Contact NAPA?

If you need help with a return or have questions, you can reach NAPA through the following:

• Phone: 1-866-438-6272 (Customer Support Hours: 8 a.m. – 9 p.m. ET, Monday to Friday)
• Website: www.napaonline.com
• Store Locator: Use it to find participating stores that accept returns.

NAPA’s customer support team can help you:

• Start a return
• Request a UPS return label
• Answer questions about core returns or store availability

Conclusion

The NAPA return policy is straightforward, especially when you follow the right steps based on how your purchase was made. With a generous 30-day return window, no restocking fee, and support for both online and in-store returns, NAPA makes it easy to shop with confidence.

Keep your original packaging and receipt, and if you need help, reach out to their responsive customer service. Whether you’re returning a part, exchanging an item, or seeking a refund, NAPA provides flexible options to ensure customer satisfaction.