Colonial Candle offers a wide range of candles to suit any mood and style. But sometimes, you may want to return an item that is not what you expected. To make your online shopping experience hassle-free, you need to know the Colonial Candle return policy. This article will guide you through the return process with helpful advice and information for both first-time and regular customers.

What is the return and refund policy at Colonial Candle?

Colonial Candle prides itself on customer satisfaction. If you are not completely satisfied with your purchase, you can return most items within 30 days from the purchase date for a replacement or refund. However, clearance items are not eligible for returns, exchanges, or credit. Remember, items must be in their original packaging and condition for a return to be accepted.

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Are exchanges possible with Colonial Candle purchases?

While Colonial Candle doesn't explicitly mention exchanges, you can return an unwanted item and place a new order for the desired product. This ensures you get exactly what you’re looking for as soon as possible.

What is the timeframe for receiving a refund from Colonial Candle?

Once a return has been processed, the refund will be credited to the original credit card used for the purchase. The refund can take up to 7 - 10 business days to appear on your statement, so be sure to plan accordingly.

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How to initiate a return with Colonial Candle?

If you are not satisfied with your purchase from, you can initiate a return within 30 days of delivery. Here are the steps to follow:

  1. Visit the order page and enter your order number and email address.
  2. Select the items you want to return and the reason for returning them.
  3. Print the prepaid shipping label and attach it to the original packaging.
  4. Drop off your package at any UPS location or schedule a pickup.
  5. Once your return is received and inspected, you will receive an email confirmation and a refund to your original payment method.

Can items be returned to Colonial Candle without a receipt?

If you no longer have your packing slip, include a separate sheet of paper with your order number, mailing address, phone number, and item description with your return to ensure proper processing.

Are used items returnable to Colonial Candle?

Colonial Candle products must be unused and in sellable condition to qualify for a return. Used items are not eligible for refunds.

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Can items be returned to Colonial Candle without original packaging?

Original packaging is required for all returns. This helps ensure that the item is protected during transit and can be restocked and resold.

Are returns accepted at Colonial Candle without tags?

As with packaging, items should include all original tags to be accepted for a return.

How can I return a gift from Colonial Candle?

If you received a Colonial Candle product as a gift and wish to return it, you will need to follow the standard return procedure. Be sure to have the order number and include all necessary details as if it were your own purchase.

How to contact Colonial Candle customer service?

For any inquiries or assistance with returns, Colonial Candle's customer service team is available to help. You can reach them via email at [email protected] or by calling 1-866-445-9993, Monday through Friday from 8 am to 5 pm EST.


Colonial Candle return policy ensures a smooth and straightforward process when you need to make a return. Keep in mind the 30-day window, the requirement for items to be in original condition, and the exclusion of clearance items from returns. With this knowledge, you can shop with confidence and enjoy the beautiful selection of candles offered by Colonial Candle.