Shopping for sports shoes and gear should be exciting and satisfying, but sometimes things don't work out as planned. Whether it's a fit issue, a change of heart, or a rare product defect, Sports Shoes understands the need for a flexible return policy. Their customer-centric approach ensures that if you're not entirely pleased with your purchase, returning it is straightforward and fair. Let's delve into the details of the Sportsshoes return policy to ensure you're equipped for a smooth return experience.

What Is The Return And Refund Policy For Sports Shoes?

Sports Shoes offers a generous 100-day return window for items that are in perfect condition and with their original packaging and labels. Footwear must be tried on a clean surface and returned without scuffs, while clothing should be unworn and free from any fragrances. Do note that for hygiene reasons, worn underwear and swimwear are not eligible for return.

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Does Sports Shoes Offer Exchanges?

Yes, Sports Shoes has introduced an industry-leading Express Exchange Service. They process exchanges quickly upon courier confirmation of the returned parcel, saving you up to 5 days during busy periods. They will dispatch your replacement order to both UK and international addresses postage-free.

How Long Does It Take To Get a Refund From Sports Shoes?

Refunds are usually processed within 1 working day after receipt of the return, although it may take up to 7 working days during peak times. The refund will be issued via the original payment method, and any gift wrapping charges are non-refundable.

How Can You Return An Item To Sports Shoes?

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While Sportsshoes doesn't offer a direct returns service, they have partnered with courier services to offer easy return options and reduced rates. It’s important to return items using a postal service with adequate insurance. For items over £300, contact Sportsshoes to arrange proper insurance.

Can I Return a Sports Shoes Item Without a Receipt?

Your order confirmation email or the address label attached to your parcel acts as your receipt. Make sure to include the original delivery note with your return.

Can You Return Used Items To Sports Shoes?

Items must be returned in their original, unworn condition. Used items, especially those with visible wear or attempts at repair, will void the warranty and cannot be returned.

Can You Return a Sports Shoes Item Without The Original Box Or Package?

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Original packaging is required for a successful return. Securely pack your item, preferably in its original box, removing the old delivery label.

Can I Return A Gift To Sports Shoes?

Gifts can be returned along with the parent product for a full refund. However, the gift's value will be deducted if returned alone or without the parent product.

How To Contact Sports Shoes?

For inquiries or issues with returns, contact Sportsshoes at [email protected] or call +44 (0)1274 530 530. Faulty items should be reported with details and, if possible, a photo of the fault.


The Sports Shoes return policy is built to ensure customer satisfaction and ease. With a simple, fast process and a 100-day return window, you can shop with confidence. Remember to keep items in pristine condition and reach out promptly if you encounter any issues. By following these guidelines, you'll be set for a smooth and efficient return process.