When investing in the health of your hair with iRestoreLaser's innovative solutions, it's essential to understand their return policy. Whether you're a new customer or a seasoned user, knowing the ins and outs of the policy can provide peace of mind and ensure a smooth experience should you need to return a product. This article outlines the key aspects of iRestoreLaser's return policy, ensuring you're well-informed and prepared.

What Is The Return And Refund Policy For iRestore?

The cornerstone of iRestoreLaser's customer service is their 12-month money-back guarantee for laser hair growth systems and a 6-month guarantee for consumable products. Device kits like the Essential, Professional, and Elite are eligible for partial refunds, excluding consumables. Should you decide to return a product, an 18% service fee is deducted from the refund, with the customer typically covering return shipping costs.

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Does iRestore Offer Exchanges?

iRestoreLaser focuses on refunds rather than exchanges. If you encounter an issue with your device, it's often covered under the warranty, which may result in a replacement rather than an exchange in the traditional sense.

How Long Does It Take To Get Refund From iRestore?

The refund process with iRestoreLaser begins once your return has been received and inspected. The timeframe for receiving your refund can vary but rest assured that iRestoreLaser aims to process refunds promptly.

How Can You Return An Item To iRestore?

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To initiate a return, contact iRestoreLaser to request an RMA number within the specified period. Once you have the RMA, you'll have 30 days to return the product. iRestoreLaser simplifies the process by providing a paid return shipping label for eligible returns.

What Is The Warranty On iRestore?

iRestoreLaser devices come with a manufacturer's warranty, which varies in length depending on the model. The Essential now has a 2-year warranty, the Professional has been upgraded to a 2-year warranty, and the Elite boasts a standard 3-year warranty, with options to extend.

Can I Return A iRestore Item Without A Receipt?

A receipt or proof of purchase is necessary to process a return with iRestoreLaser. Always keep your purchase documentation safe to ensure a smooth return process.

Can You Return Used Items To iRestore?

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Yes, iRestoreLaser's policy allows the return of used items under their money-back guarantee, provided the return conditions are met and the process is followed correctly.

Can You Return An iRestore Item Without The Original Box Or Package?

All returns should include the original box or package to ensure that the item is protected during shipment and to streamline the return process.

Can I Return A Gift To iRestore?

If you received an iRestoreLaser product as a gift, you could still return it under the policy's terms. However, the refund will typically be processed to the original purchaser.

How To Contact iRestore?

For any questions or to initiate a return, reach out to iRestoreLaser via email at [email protected], by phone at 1-888-373-7425, or through their website chat function. You can also write to them at Freedom Laser Therapy Inc., 16782 Von Karman Ave, Unit 15, Irvine, CA 92606.


In summary, iRestoreLaser offers a comprehensive return policy designed to give customers confidence in their investment. Knowing the timelines, fees, and conditions is key to a hassle-free return process. Keep these tips in mind to ensure that, if the time comes, your return experience with iRestoreLaser is as smooth as possible.