When shopping online, understanding a company's return policy is crucial for a hassle-free experience. Mask Co's return policy is designed with customer satisfaction in mind, offering clear guidelines for refunds and returns. Whether you're a new shopper or a regular customer, this article will provide you with an easy-to-understand breakdown of how to handle returns with Mask Co.

What Is The Return And Refund Policy For Mask Co?

Mask Co allows customers to return products within 30 days from the delivery date for a refund. Products must be sent back via Registered Post, and the postage cost will be the responsibility of the customer. If the returned item was part of a set or bundle, the refund amount would be adjusted accordingly. It's important to note that refunds are processed within 48 hours of receipt of the returned items.

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Does Mask Co Offer Exchanges?

Mask Co does not explicitly state if they offer exchanges. For items that are incorrect or damaged, they send replacements without requiring the incorrect items to be returned, which simplifies the process.

How Long Does It Take To Get a Refund From Mask Co?

Once Mask Co receives your returned items, they aim to process your refund within 48 hours. This prompt processing ensures that customers receive their refunds as quickly as possible.

How Can You Return An Item To Mask Co?

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To return an item to Mask Co, you should first contact their customer service team at [email protected]. Following their instructions, send your package to the return address provided by Mask Co. Remember to send it via Registered Post to ensure it's trackable.

Can I Return A Mask Co Item Without A Receipt?

Mask Co encourages customers to contact their customer service before returning any items. Although a receipt may not be explicitly required, it's best to keep any proof of purchase to ensure a smooth return process.

Can You Return Used Items To Mask Co?

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The return policy does not clearly define the conditions for used items. It’s advisable to return products in their original condition. If there are any concerns regarding the state of the item, contacting customer service is recommended.

Can You Return A Mask Co Item Without The Original Box Or Package?

For the best chance of a full refund, items should be returned in their original packaging. If this isn't possible, reach out to Mask Co's customer service for guidance.

Can I Return A Gift To Mask Co?

Gift returns are not directly addressed in the return policy. However, contacting customer service for assistance with the return of a gift item is the best course of action.

How To Contact Mask Co?

For any inquiries or assistance with returns, you can reach the Mask Co customer service team by emailing [email protected]. They promise a response within 24 hours.


The Mask Co return policy is essential for a straightforward and positive shopping experience. Remember to initiate returns within 30 days, contact customer service before sending any items back, and expect your refund to be processed swiftly once your return is received. With these tips in mind, you can shop confidently, knowing you're well-informed about your return options with Mask Co.