Shopping for goalie equipment online can be daunting, but with Goalie Monkey's customer-centric return policy, you can shop with confidence. Whether you're a seasoned pro or new to the game, understanding their return process ensures a smooth experience. This article breaks down everything you need to know about Goalie Monkey's return policy.

What Is The Return And Refund Policy For Goalie Monkey?

Goalie Monkey emphasizes customer satisfaction by offering a generous 1-year return policy from the original date of purchase. Items must be unused and in new condition, with all original packaging and literature included. Some products, like used items, sharpened or baked skates, and personalized goods, are not eligible for return. A Return Authorization Number is required for all returns. Refunds or store credits are processed within 5-10 days after the return is received and inspected.

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Does Goalie Monkey Offer Exchanges?

While direct exchanges are not offered, you can return an item for a refund or store credit and place a new order for the desired product. Keep in mind that refunds cannot be directly applied to new purchases, and the regular return policy conditions apply.

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How Long Does It Take To Get Refund From Goalie Monkey?

After your return is received and processed by Goalie Monkey, refunds are typically applied to the original payment method within 5-10 days. It's important to note that the actual shipping costs will be deducted from the refund if the item had free or discounted shipping.

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How Can You Return An Item To Goalie Monkey?

To initiate a return, obtain a Return Authorization Number via the online return portal. For US customers, returns can be made using a prepaid shipping label with a $9.99 fee per label, or by choosing their own shipping carrier. International customers must use their own shipping carrier at their expense.

Can I Return A Goalie Monkey Item Without A Receipt?

Proof of purchase is necessary for all returns to Goalie Monkey. Without a receipt or other proof, returning items may not be possible, as the company needs to verify the purchase date and item eligibility.

Can You Return Used Items To Goalie Monkey?

Any item that has been used, such as sharpened or baked skates or products showing wear, is not eligible for return. Goalie Monkey's policy strictly states that items must be in new and unused condition.

Can You Return A Goalie Monkey Item Without The Original Box Or Package?

Original packaging is a must for returns. Items returned without the original boxes, bags, or packaging—or with damaged packaging—may result in a reduced refund, as they need to be in new condition.

Does Goalie Monkey Accept Return Without Tag?

Returning items without the original tags can be problematic. For a smooth return process, ensure all tags are intact, as missing tags might affect the eligibility of the item for a refund or store credit.

Can I Return A Gift To Goalie Monkey?

Gifts received as part of a promotion must be returned if the qualifying product is returned. If the promotional gift is not returned, its value will be deducted from the refund or store credit.

How To Contact Goalie Monkey?

If you encounter issues with your purchase or have questions about the return policy, you can contact Goalie Monkey customer service through their website, by email, or by phone. It's recommended to reach out as soon as you identify a problem, especially for defective items or shipping issues, within 48 hours of receipt.


Goalie Monkey's return policy is designed with customer satisfaction in mind, offering flexibility and assurance for your goalie gear purchases. Remember to check the eligibility of items for return, keep your receipt, and ensure the product is unused and in its original packaging. With these tips in mind, you can enjoy a straightforward and worry-free return process.