Traeger is renowned for its high-quality grills, which have become an essential part of many households. However, understanding the return policy is crucial if you ever need to return a product. This article provides a comprehensive guide to the Traeger return policy, ensuring both new and regular customers are well-informed.

What Is The Return And Refund Policy For Traeger?

Traeger stands by its products with confidence. If you're not satisfied with your purchase, you can request a full refund within 45 days of purchase for any unused items, minus applicable fees. To qualify for a return, products must be purchased directly from Traeger Grills via phone, at a sponsored event, or on their website. Ensure the merchandise is unused, unassembled, and in its original packaging.

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Does Traeger Offer Exchanges?

Currently, Traeger does not offer direct exchanges. If you need a different product, you will need to return your original purchase and place a new order. This ensures that you receive the correct product and any applicable discounts or promotions.

man assembling traeger grill

How Long Does It Take To Get Refund From Traeger?

Upon receiving the returned product, a refund will be automatically processed to your credit or debit card within 10 business days. If your original payment method is no longer active, a check will be issued within 30 days. Please note that return shipping costs are the customer's responsibility unless the return is due to damage upon delivery.

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How Can You Return An Item To Traeger?

To return an item to Traeger, follow these steps:

  • Ensure the item is unused, unassembled, and in its original packaging.
  • Include a copy of the original receipt.
  • Contact Traeger Customer Service at 1-800-TRAEGER (1-800-872-3437) to set up the return.
  • Ship the item back to Traeger, covering the return shipping costs.

Can I Return A Traeger Item Without A Receipt?

Unfortunately, you cannot return a Traeger item without the original receipt. The receipt serves as proof of purchase and is necessary for processing your return and refund.

Can You Return Used Items To Traeger?

No, Traeger only accepts returns on items that are unused, unassembled, and in their original packaging. This policy ensures that all returned products are in resaleable condition.

Can You Return A Traeger Item Without The Original Box Or Package?

No, all returns must include the original packaging. This helps protect the item during shipping and ensures that it arrives back at Traeger in good condition.

Can I Return A Gift To Traeger?

If you wish to return a gift purchased from Traeger, you will need the original receipt. The return process remains the same, and any refunds will be issued to the original purchaser's payment method.

How To Contact Traeger?

For any return inquiries or assistance, you can contact Traeger's Customer Service department:

  • Phone: 1-800-TRAEGER (1-800-872-3437)
  • Hours: 6:00 AM - 10:00 PM Mountain Time, 7 days a week

Alternatively, you can reach out to them via their website at here.

In Conclusion

If you bought a Traeger product from their website, by phone, or at a sponsored event, you can return it within 45 days of the original shipment date. To be eligible for a return, ensure the product is unused, unassembled, and in its original packaging. Remember to include a copy of the original purchase receipt. For more information, Traeger's Customer Service team is available daily from 6:00 AM to 10:00 PM Mountain Time.