Shopping online at offers the luxury of choosing the perfect evening attire from the comfort of your home. However, it's essential to understand the com return policy to ensure your satisfaction. Whether you're a new customer or a regular shopper, knowing the ins and outs of the Milla return policy can make your shopping experience stress-free. Here's everything you need to know about returning items to Milla.

What Is The Return And Refund Policy For Milla?

At Milla, customer satisfaction is paramount, and the return policy reflects this commitment. If you're not completely in love with your purchase, Milla offers a 30-day return window from the date of delivery. For a refund to be issued, the returned merchandise should be in its original, unused state with all tags intact, and should not show any evidence of use such as makeup or deodorant smudges, scents, or any kind of stains. Customized items must adhere to the Customization Policy, and during the promotional period, the "Handbag as a Gift" must be returned if the dress is.

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Does Milla Offer Exchanges?

Yes, Milla facilitates a one-time exchange or replacement for returnable items. After the original order is returned and processed, the new order for the exchanged item will be shipped out to you.

How Long Does It Take To Get Refund From Milla?

Once your return arrives at the Milla facility, please allow up to 10 days for the inspection and processing of your return. You'll receive an email notification once the return has been processed and the refund has been issued.

How Can You Return An Item To Milla?

To return an item to Milla, follow these steps:

  • Check that your item is eligible for return, ensuring it is in new, unworn condition with original tags attached and free from any signs of wear.
  • Fill out the Return Form on Milla's website carefully, as you won't have the opportunity to refill it.
  • Obtain a return authorization, as only authorized returns will be refunded.
  • Send the item back to Milla within 30 days of delivery to ensure eligibility for a refund.
  • Allow up to 10 days from the moment your return arrives at Milla for the inspection and processing of your return.
  • You will receive an email notification once your return has been processed.

For any additional questions or assistance, contact Milla's customer service at [email protected].

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Can I Return A Milla Item Without A Receipt?

A receipt is not necessary, but you must obtain return authorization through the Return Form process for a successful refund.

Can You Return Used Items To Milla?

Used items, or items showing any signs of wear, will not be eligible for a return or refund. It's essential that all items are in their original, unworn condition.

Can You Return A Milla Item Without The Original Box Or Package?

While the original packaging is preferred, you can return items without it as long as they are securely packed and all original tags are attached.

Does Milla Accept Return Without Tag?

No, Milla requires that all returned items have the original tags attached to be eligible for a refund.

Can I Return A Gift To Milla?

Gifts can be returned following the same policy as other items. However, the promotional "Handbag as a Gift" must also be returned if the qualifying purchase is returned.

How To Contact Milla?

For all return and exchange inquiries, reach out via email at [email protected]. The dedicated team at Milla will assist you with any questions or issues you may encounter.


Knowing Milla's return policy ensures a seamless shopping experience. Remember to initiate your return within the 30-day period, keep items in pristine condition, and follow the provided instructions for a hassle-free refund process. With these tips in mind, you can shop with confidence and ease at