Calvin Klein gives you the option to shop online with ease and flair, but you may need to return something occasionally. If you’re not happy with the fit, color, or style of an item, knowing the Calvin Klein return policy can make your return experience simple and stress-free. This guide will cover all the important details you need to know about returns and how to get the most out of your Calvin Klein shopping.

What is Calvin Klein's return and refund policy?

To maintain customer satisfaction, Calvin Klein has a straightforward return and refund policy. Online purchases must be returned within 30 days of the shipping confirmation date. Once your return is received and processed by their warehouse, which could take 7-14 business days, a refund will be initiated. The credit will then be applied to your original form of payment within 3-5 business days, with an email notification sent upon completion of return processing. Note that a $4.95 USD return processing fee will be deducted from your refund.

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Does Calvin Klein accept exchanges?

Currently, Calvin Klein does not offer direct exchanges for online orders. If you wish to exchange an item, you need to return the original purchase and place a new order for the desired item. This policy ensures that you get the correct size or color, provided that the item is still in stock.

What is the refund processing time at Calvin Klein?

The entire refund process can take up to three weeks. After your return is received by the warehouse, expect 7-14 business days for processing. Subsequently, the credit will be posted to your original method of payment within 3-5 business days, though it may take up to 72 hours for the credit to reflect on your statement.

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How to return an item to Calvin Klein?

If you want to return an item to Calvin Klein, you need to follow these steps:

  1. Check the return policy on the website or the receipt to make sure your item is eligible for a return. You usually have 30 days from the date of purchase to return an item, but some exceptions may apply.
  2. Pack the item in its original packaging, along with the invoice or order confirmation email. If you don't have these documents, you can print them from your online account or contact customer service.
  3. Attach the prepaid return label that came with your order to the package. If you don't have a return label, you can request one from customer service or print one from the website.
  4. Drop off the package at any UPS location or schedule a pickup online or by phone.
  5. Watch for the processing of your refund. Your refund may not show up on your original payment method for up to 14 business days.

Be aware that a return shipping fee of $4.95 USD will be deducted from your refund. For incorrect orders, contact customer service before returning to avoid return processing charges.

Is a receipt required to return items to Calvin Klein?

A proof of purchase is essential when returning an item to Calvin Klein. This ensures that your return is processed promptly and accurately. Keep your receipt or shipping confirmation email handy when initiating a return.

Are used items eligible for return at Calvin Klein?

Calvin Klein will only accept returns for items that are unworn, unwashed, and in their original condition. Items that show signs of use or are not in their original state may be ineligible for a return.

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Can items be returned to Calvin Klein without the original packaging?

While original packaging is preferred, Calvin Klein may accept returns without it, provided the item is properly protected during shipping. However, all original tags must still be attached to the item.

Are returns accepted at Calvin Klein without the original tags?

For a successful return, items must have all original tags attached. Items returned without original tags are typically not accepted, as tags are necessary to confirm the item's authenticity and brand new condition.

How can I return a gift from Calvin Klein?

If you've received an item as a gift and wish to return it, you can do so under the same return policy. However, the refund will be credited to the original form of payment used for the purchase. If you require a different arrangement, it's best to contact Calvin Klein customer service for assistance.

How can I contact Calvin Klein customer service?

For any inquiries or assistance with returns, you can contact Calvin Klein customer service via email at [email protected]. They're available to help you with any questions or concerns regarding your return.


Returning items to Calvin Klein is a straightforward process designed to ensure customer satisfaction. Remember to initiate your returns within the 30-day window, keep all items in their original, unworn condition with tags attached, and allow up to three weeks for the refund to be fully processed. By following these tips, you'll navigate the Calvin Klein return policy with ease and confidence.