EarthLink Cancellation Policy Explained

EarthLink provides a range of internet services, including Fiber, DSL, and Wireless Home Internet, with convenient options to manage your account, payments, and services online. Whether you are a new subscriber or a long-term customer, being familiar with the cancellation and refund process helps you prevent extra fees and make the most of your account. It also explains how to cancel subscriptions, request refunds, and reach customer support for assistance.

What Is The Cancellation And Refund Policy For EarthLink?

EarthLink’s cancellation fees vary depending on your service type and the terms of your agreement. For Fiber and DSL services, refunds are processed through your current payment method, and credits appear on the next billing cycle. Wireless Home Internet customers may receive refunds for unused data if they return their router within 30 days after disconnection. Activation fees are non-refundable, and shipping and handling charges for hardware are also non-refundable.

Can I Cancel My EarthLink Subscription?

Yes, EarthLink allows customers to cancel subscriptions at any time. However, the exact fees and refund amounts depend on your service plan and billing cycle. If you have unpaid balances or services that accrue charges based on usage, these may be billed even after cancellation. Early termination fees may also apply depending on your contract.

How Do I Cancel A Service On EarthLink?

To cancel an EarthLink service, start by logging in to the My Account Portal or contacting a support expert. For Fiber, DSL, or Wireless Home Internet, you can also reach support through live chat, by calling 888-327-8454, or texting 833-458-4360.

If your account includes hardware, such as a router, make sure to return it within the designated timeframe to avoid non-returned equipment fees.

For recently added products, prorated charges may appear on your next invoice. To cancel these products, manage your services in the My Account Portal and contact support to ensure any prorated charges or refunds are applied correctly. Some services may come with a 30-day free trial, which can impact billing and refund amounts.

Does EarthLink Charge You If You Cancel?

Charges may apply depending on your plan and billing cycle. For example:

• Early termination fees may be assessed.
• Unpaid balances from previous billing periods will still need to be settled.
• Shipping and handling charges for returned hardware are non-refundable.

Can I Get My Money Back From EarthLink?

Refunds are available but depend on the service type and timing:

• Fiber/DSL credits are applied to your next billing cycle and will reduce your monthly charge.
• Wireless Home Internet refunds require returning the router within 30 days and exclude activation fees.
• Automated payments are refunded directly to the original payment method, while check payments will be refunded via mail within about 20 days.

How To Contact EarthLink?

For questions or assistance, you can:

• Start a live chat via the EarthLink website.
• Text 833-458-4360.
• Call 888-327-8454 to reach a support expert.
• Visit help.earthlink.net for service and support information.

The Bottom Line

Managing your EarthLink services and their return and refund policies can save you time, money, and frustration. By learning how to cancel subscriptions, resolve billing questions, and contact support, you can ensure you receive the service and refund options you deserve. Always check your billing cycle, return hardware promptly, and keep your account information up to date to guarantee smooth processing of any refunds or adjustments.