Starlink Return Policy Explained

Starlink, widely recognized for transforming internet access through its cutting-edge satellite technology, also offers a clear and well-organized return and refund policy. Whether you are a new customer setting up your first dish or have been enjoying Starlink’s high-speed service for some time, being familiar with their policies can help you avoid unnecessary delays, reduce potential frustration, and ensure that you receive refunds or replacements without complications. By following the proper steps and paying attention to the guidelines, you can make the return or cancellation process much smoother and more efficient, giving you greater peace of mind when managing your Starlink service.

What Is the Return and Refund Policy for Starlink?

Starlink offers a simple yet strict return and refund policy designed to give customers flexibility while protecting product integrity.

• Accessories and Mounts: Any accessory or mount purchased through the Starlink Shop can be returned within 30 days of delivery for a full refund. It is crucial to meet this 30-day deadline, as items returned outside this window will not be eligible for reimbursement.
• Starlink Kits: For the main Starlink kit (dish, router, and cables), you may still be eligible for a partial refund even after the 30-day period, depending on the condition of your equipment and service status.

To check your potential refund amount, you must begin the service cancellation process. Before finalizing, Starlink’s system will show you the estimated refund. This allows you to make an informed decision before completing the cancellation. For the most accurate and up-to-date information, it’s always best to review Starlink’s Terms of Service.

What Is the Cancellation Policy for Starlink?

Starlink’s cancellation process is directly connected to its return process, ensuring that customers can easily stop service when necessary.

• Within 30 Days: Canceling your service and returning your kit within the 30-day window will typically result in a full refund for both the hardware and any applicable service charges.
• After 30 Days: Canceling after this period may still grant you a partial refund, which will be displayed before you confirm cancellation.

For accessories and mounts, if the order status shows “Closed” after initiating a return, no return label or additional steps are required — your refund will be automatically processed.

Does Starlink Offer Exchanges?

At present, Starlink does not allow direct exchanges for its equipment. If you wish to switch to a different kit or product type, you must:

1. Cancel your existing service.
2. Return your original kit following the return process.
3. Place a new order for the kit you want.

This ensures that all transactions remain clear and traceable for both you and Starlink.

How Long Does It Take to Get a Refund from Starlink?

Refund processing times depend on the type of item returned:

• Accessories and Mounts: Once your return is confirmed and the order status is marked “Closed,” the refund is automatically issued. You do not need to send the item back unless instructed otherwise, and you may dispose of the hardware.
• Starlink Kits: Refunds for kits typically begin once the equipment is scanned by the carrier. After Starlink verifies the return, your account will be updated, and the refund will be processed according to their standard procedures.

While processing times can vary, customers generally find the refund process to be relatively fast once the return has been acknowledged.

How Can You Return an Item to Starlink?

The return process is straightforward but slightly different depending on whether you are returning a Starlink kit or accessories/mounts.

For Starlink Kits:

1. Open the Starlink app, go to Settings > Starlink, and drag the slider to “Stow Starlink.”
2. If the app is not connected, plug in the device, remove it from its base, and place it face down on a flat surface. The mast will automatically move into the stow position after about a minute.
3. Unplug the device to keep it in position.
4. Look for a prepaid return label sent to your email (check your spam folder for “Your Starlink Return”).
5. Alternatively, download the return label from the Order Summary page on a desktop by selecting the three dots next to “Return Initiated.”
6. Repackage the hardware securely. If you no longer have the original box, you can use the replacement kit’s box or any appropriately sized box (make sure to remove or cover serial numbers).
7. Drop off the package at the carrier indicated on the return label.

For Mounts and Accessories:

1. Access the Your Orders tab from a desktop or mobile browser (not the app).
2. Select the order you want to return.
3. Click Return under Order Details and follow the prompts.
4. If the Return option isn’t available, click Contact Support within 30 days of receiving the item and include your order number and product name.
5. If your order status is “Closed,” a return label is not needed — your refund will be automatically processed.

Can I Return a Starlink Item Without a Receipt?

Yes — a physical receipt is not required. Since all orders are linked to your Starlink account, your order number and history serve as proof of purchase. When you initiate a return through the website, the system automatically references your purchase information.

Can You Return Used Items to Starlink?

Yes, used items can be returned, especially Starlink kits, as long as they are returned within the allowed timeframe. Starlink even provides instructions for properly stowing your dish before returning it, which assumes the equipment has been in use.

Additionally, if your hardware was replaced under warranty, you must send back the original (used or damaged) hardware with the prepaid return label. Failure to return it will result in a charge equal to the replacement cost.

Can You Return a Starlink Item Without the Original Box or Package?

Absolutely. Starlink understands that customers might not always keep original packaging. If you no longer have the box:

• Wait for the replacement kit to arrive and use its box for the return.
• If your Starlink kit will not stow or fit into the original packaging, you may use a larger box — just make sure to cover or remove the serial number from the packaging.

How to Contact Starlink

If you experience issues with your return label, cannot find the “Return” button, or need assistance, you can contact Starlink’s support team through your account portal.

• Use the Contact Support link under your order details.
• Provide your order number and product name for faster resolution.
• Always monitor your email (including spam or junk folders) for updates regarding your return.

Conclusion

Starlink’s return and refund process is designed to be clear, efficient, and customer-friendly. By paying attention to the 30-day return window, properly stowing your equipment, and following the outlined steps for obtaining and using your return label, you can make the process as seamless as possible.

Whether you are returning a kit, a single accessory, or dealing with a warranty replacement, Starlink provides a structured system to help you resolve issues quickly. Always keep track of your order details and use the desktop site for returns when possible. With these best practices in mind, you’ll have a smooth and stress-free return or cancellation experience.