Viasat Cancellation Policy Explained

Viasat is a top provider of satellite internet, offering high-speed connectivity to homes and businesses, even in locations where traditional cable or DSL is not available. Whether you are a new subscriber or a long-time customer, being familiar with Viasat’s return and refund policy can save time and prevent unexpected charges. From equipment warranties to cancellation fees and data usage rules, this guide provides clear information to help you manage your service effectively.

What Is The Return And Refund Policy For Viasat?

Viasat offers a partial refund for returned equipment, and cancellation fees may apply depending on your contract. If you disconnect before completing your 24-month service term, an Early Termination Fee of $15 per remaining month will be charged. For example, canceling after 10 months on a 24-month plan would result in a $210 fee.

Viasat requires customers to pay for return shipping, and all equipment must be returned in good condition. This includes the satellite dish, modem, and related hardware. Ensuring timely and proper returns can help minimize costs and delays in receiving refunds.

Does Viasat Offer Exchanges?

Viasat does not explicitly provide exchanges for service equipment. If your equipment is defective within the first 90 days, it will be replaced under warranty. For additional support, Viasat offers the EasyCare program, which covers service calls and annual dish relocation for a small monthly fee.

How Long Does It Take To Get Refund From Viasat?

Once Viasat receives the returned equipment, the partial refund is processed within a few business days. The exact timing depends on your payment method and the shipping duration of returned items. Customers are encouraged to track shipments to ensure they reach Viasat promptly.

How Can You Return An Item To Viasat?

Returning equipment is straightforward. Follow these steps:

• Contact Viasat Customer Support at 1-(844) 702-3199.
• Package all equipment, including the satellite dish, modem, cables, and any accessories.
• Ship items back to Viasat at your expense.
• Keep the tracking information for confirmation.

Returning all components in good condition ensures you qualify for any applicable refund.

Can I Return A Viasat Item Without A Receipt?

Typically, having your receipt or account information is necessary to process a return. Providing your account details helps Viasat confirm your purchase and service plan, making the refund or replacement process faster.

Can You Return Used Items To Viasat?

Viasat allows returns of equipment that is used but in working condition. Defective items are eligible for replacement within 90 days of service activation. Any damages caused by misuse may result in partial refunds or denial of return.

Can You Return A Viasat Item Without The Original Box Or Package?

Returning equipment without the original packaging is allowed, but proper packaging is required to prevent damage during shipping. Using a sturdy box and padding will help ensure your equipment arrives safely and qualifies for a refund.

Does Viasat Accept Return Without Tag?

Tags are not applicable for Viasat equipment. What matters is the return of all components, including the satellite dish, modem, cables, and brackets. Missing items may reduce your refund or delay processing.

How To Contact Viasat?

For any return, refund, or service inquiry, you can reach Viasat via:

• Phone: 1-(844) 702-3199
• Website: www.viasat.com
• Email Support: Available through the Viasat website

Customer support can guide you through returns, replacements, or troubleshooting issues with your satellite internet service.

Conclusion

Viasat delivers dependable satellite internet along with transparent return and refund policies. Keep in mind that cancellation fees may apply if you end your service early, and all equipment must be returned in good condition at the customer’s expense. With a 90-day equipment warranty and the option to join the EasyCare program, Viasat provides added support and flexibility. By following the data usage guidelines, installation requirements, and return procedures, you can enjoy uninterrupted internet service while keeping extra costs to a minimum.