Visible Return Policy: Tips To Keep in Mind

Visible offers a simple and hassle-free way to handle returns and refunds, allowing customers to easily manage their wireless devices and services. Whether you’re buying your first phone or are a long-time customer, knowing how Visible’s return policy works helps ensure a smooth and stress-free experience. With a 14-day return window. Visible prioritizes customer satisfaction while keeping returns simple. In this article, we’ll cover everything you need to know about returning items, refunds, and related policies at Visible.

What Is The Return And Refund Policy For Visible?

Visible allows customers to return wireless devices within 14 days of purchase. To start the process, you need to contact the Visible Care team. It’s important to note that returning your device does not cancel your service.

When returning a phone, you should:

• Log in to your Visible account and type "return my device" in the chat box.
• Connai, Visible’s virtual assistant, will generate a pre-paid, pre-addressed return shipping label and email it to you.
• Pack the phone with all accessories in the original box and shipping carton.
• Include your order receipt, which can be printed from your account.

Once Visible receives your complete and like-new merchandise, a full refund will be processed. Credit card purchases may take up to three weeks to reflect the refund.

Does Visible Offer Exchanges?

Visible does not directly offer exchanges. If you wish to get a different device, you must complete the return process and place a new order for the item you want.

How Long Does It Take To Get Refund From Visible?

After Visible receives your returned device, you can expect your refund or loan cancellation within 14 business days. Refunds for purchases financed through Affirm will be applied to your loan balance after Visible completes the processing.

How Can You Return An Item To Visible?

Returning an item to Visible is straightforward:

1. Generate your pre-paid shipping label through your Visible account.
2. Remove any physical SIM cards and disable security features like “Find My iPhone.”
3. Erase all sensitive information from your device.
4. Pack your phone and all accessories in the original packaging.
5. Attach the shipping label and send the package back.
6. Keep a copy of your shipping label as proof of shipment.

Visible cannot refund items returned after the 14-day return period, and lost returns are not eligible for refunds.

How Do I Cancel A Service On Visible?

To cancel your Visible service, you need to contact Visible Care. Cancelling your service is separate from returning a device and does not automatically trigger a refund for hardware purchases.

Does Visible Charge You If You Cancel?

No additional fees are charged for cancelling your Visible service. However, any device financing through Affirm will remain as a balance until properly refunded via the return process.

Can I Return A Visible Item Without A Receipt?

Visible requires an order receipt for all returns. You can print your receipt by logging into your account, accessing your order history, and selecting the specific order.

Can You Return Used Items To Visible?

Visible only accepts devices that are like-new for returns. Devices showing significant wear or damage may not be eligible for a refund.

Can You Return A Visible Item Without The Original Box Or Package?

Returns must include the original box and packaging to be eligible for a full refund. This ensures the device is properly protected during shipping and meets Visible’s return standards.

How To Contact Visible?

For questions about returns, refunds, or service cancellations, reach out to the Visible Care team:

• Visit Visible’s Help Center
• Use the chat feature in your Visible account
• Email or call Visible for personalized support

Visible provides clear guidance at every step to make returns and refunds as simple as possible.

Conclusion

Visible’s return policy is designed to make returning devices and obtaining refunds straightforward. With a 14-day return window, pre-paid shipping labels, and full refunds, customers can confidently purchase devices knowing they have options if something doesn’t work out. Remember to follow the return instructions carefully, include all original accessories, and track your shipment to ensure a smooth refund process. Whether you’re a new or returning customer, Visible makes it easy to manage returns and maintain peace of mind.