Shopping online at Avant offers a plethora of skincare solutions, but what happens if you need to return a product? Avant Skincare’s return policy is designed to be straightforward and customer-friendly. Whether you're a new customer or a regular, understanding the returns process can help ensure a hassle-free experience. This article will guide you through everything you need to know about Avant's return policy.

What Is The Return And Refund Policy For Avant?

Avant provides a 30-Day Return Policy, which includes 14 days to notify them in writing and an additional 15 days to ensure the returned product reaches their warehouse. To be eligible for a refund, items must be unopened, unused, and in their original packaging. Refunds are processed promptly within less than 5 working days after receipt.

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Does Avant Offer Exchanges?

Yes, Avant does offer exchanges for incorrect or damaged items. However, if the product you want is no longer available, they will initiate a refund to the original payment method instead.

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How Long Does It Take To Get Refund From Avant?

Once Avant receives your returned item, they strive to complete the refund within less than 5 working days. It's essential to use tracked delivery when returning products to ensure they can process your refund without delay.

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How Can You Return An Item To Avant?

Returning an item to Avant Skincare is a straightforward process. Here's a step-by-step guide to help you navigate the return policy:

  1. Notification: You have 14 days from the date of receipt to notify Avant Skincare of your intention to return an item. This can be done through their Contact Us page, via chat, or by emailing [email protected].
  2. Return Window: After notifying them, you have an additional 15 days to ensure the product is returned to Avant Skincare.
  3. Shipping: The safest method to return your item is by tracked delivery. Keep a copy of your proof of postage to ensure there is evidence of your return.
  4. Condition of the Item: Make sure the items are unopened, unused, and in their original packaging. Items must be in pristine condition to be eligible for a refund.
  5. Refund Processing: Once Avant Skincare receives your returned product, they will endeavor to complete the refund within 5 working days.

Remember, it's important to act promptly if you wish to return an item, and keeping the product in its original condition is crucial. For more detailed information, you can visit Avant Skincare's Shipping and Returns Policy page.

Can I Return An Avant Item Without A Receipt?

Proof of purchase is necessary to process your return, so make sure to keep your receipt or any email confirmations you have received from Avant.

Can You Return Used Items To Avant?

Avant only accepts returns for items that are unopened and unused. If you have used the product, it may not be eligible for a return.

Can You Return An Avant Item Without The Original Box Or Package?

For a successful return, items should be in their original box or packaging and in pristine condition.

Can I Return A Gift To Avant?

If you received an item as a gift, you could return it following the same conditions as a regular return. You would still need to follow the return procedure and provide proof of purchase.

How To Contact Avant?

If you have any questions or issues regarding returns, or any other inquiries, Avant’s customer service can be reached at [email protected] or by calling +44 (0) 2032 866 016.


The Avant Skincare return policy is designed to be customer-centric, ensuring a smooth and stress-free process. By keeping your items unopened and retaining the receipt, you'll be able to handle returns easily. Should you have any questions or encounter issues, Avant's customer service team is ready to assist. Remember these tips for a hassle-free return experience with Avant.