Shopping for e-bikes and accessories at Aventon is an exciting experience, and they want you to be completely satisfied with your purchase. Aventon believes in the quality of its products and has a comprehensive return policy to ensure you shop with confidence. In this article, we'll explain the Aventon return policy in detail, covering everything from return windows to restocking fees. Whether you're a new customer or a regular shopper, this guide will help you navigate the return process smoothly.

What Is The Return And Refund Policy For Aventon?

Aventon permits returns of new and unused items within 14 days of receipt, entitling you to a full refund without any restocking fee (shipping charges excluded). If your purchase falls between November 21st and December 24th, you have until January 6th of the following year to initiate returns. Items returned in used condition can be processed within 30 days from the purchase date, but they are subject to a 50% restocking fee. Additionally, returning new and unused items beyond the 14-day window will incur a 20% restocking fee.

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Does Aventon Offer Exchanges?

Aventon does not explicitly mention an exchange policy in their return guidelines. If you need to exchange an item, it is best to contact their customer support team directly to discuss your options. Typically, you may need to return the original item and place a new order for the desired product.

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How Long Does It Take To Get Refund From Aventon?

Once Aventon processes your return, most refunds appear on your payment card or payment account within 72 hours. However, this can vary depending on your bank or payment provider. You will receive an email notification when your refund is processed.

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How Can You Return An Item To Aventon?

Returning an item to Aventon is straightforward. Follow these steps:

  • Contact Aventon's customer support team using the “Contact Us” information on their website.
  • Prepare the item for return, ensuring it is in new, unused condition or within the specified used condition parameters.
  • Ship the item back using a trackable shipping service. Note that return shipping charges are your responsibility.
  • Wait for the email confirmation from Aventon once they process your return.

What Is Aventon's Warranty?

Aventon offers a comprehensive warranty for its products. For the original retail purchaser, Aventon-branded frames and framesets come with a 2-year warranty, extendable to a lifetime warranty if registered within 90 days of purchase. Components and batteries are covered for 2 years or up to 300 charging cycles. Accessories and other items have a 1-year warranty.

Can I Return An Aventon Item Without A Receipt?

To take advantage of Aventon's return policy, a dated proof of original retail purchase must be provided. Whether you are the original purchaser or a subsequent owner, the proof of purchase is necessary to process your return.

Can You Return Used Items To Aventon?

Yes, Aventon permits the return of used items within 30 days of purchase. However, the item must be free of damage, and electric bikes should have traveled less than 20 miles on the odometer. Keep in mind that these returns will incur a 50% restocking fee.

Can You Return An Aventon Item Without The Original Box Or Package?

While Aventon’s return policy doesn’t explicitly mention the need for original packaging, it is generally advisable to return items in their original box or packaging to avoid potential issues. Using the original packaging helps protect the item during shipping and ensures it arrives back in good condition.

How To Contact Aventon?

If you need to get in touch with Aventon for any return or warranty inquiries, you can contact them via:

  • Email: [Provide Aventon's email]
  • Phone: (866) 300-3311
  • Address: 3040 Saturn St Suite 202, Brea, CA 92821
  • Website: Aventon Official Site


Aventon's return policy is designed to be customer-friendly, ensuring you can shop with confidence. Whether you need to return a new, unused item within 14 days or a used item within 30 days, Aventon has clear guidelines and a structured process. Remember to keep your proof of purchase and use a trackable shipping service for returns. For any specific questions or issues, their customer support team is readily available to assist you.