Shopping for furniture and home accents at Castlery brings a sense of style and quality to your living space. However, sometimes an item may not meet your expectations or fit your space the way you envisioned. Castlery's return policy is designed to be straightforward and customer-friendly, ensuring that if you're not completely satisfied, there's a clear path to making things right. In this article, we'll walk through the key aspects of the Castlery return policy, ensuring you're well-informed and prepared should you need to make a return.

What Is The Return And Refund Policy For Castlery?

Castlery offers a 14-day return policy for items that don't match your expectations. Keep in mind that there's a 20% restocking fee deducted from your refund, and returned items must be in as-new condition. The original packaging should be used to avoid a $50 repackaging fee. Refunds are processed within 7 business days after the returned item reaches their warehouse.

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Does Castlery Offer Exchanges?

Instead of direct exchanges, Castlery processes returns following the guidelines above. Customers can then choose to purchase a new item at their convenience, ensuring a flexible and straightforward exchange process.

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How Long Does It Take To Get Refund From Castlery?

The refund procedure starts as soon as Castlery receives the returned item and is usually finished in 7 business days. Depending on your bank's restrictions, credit card refunds may take an extra 3 to 5 business days to post to your account.

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How Can You Return An Item To Castlery?

Returning an item to Castlery is a straightforward process. Here's a step-by-step guide to help you navigate their return policy:

  1. Check the Return Window: Ensure that you are within the 14-day return period from the date you received the item.
  2. Condition of the Item: Verify that the item is in as-new condition, without scratches, stains, damages, or modifications.
  3. Restocking Fee: Be aware that there is a 20% restocking fee charged per returned item, which will be deducted from your refund.
  4. Original Packaging: Return the item in the original packaging to avoid shipping damages. If the original packaging is not available, an additional $50 repackaging fee per item will be charged.
  5. Contact Castlery: Reach out to Castlery to initiate the return process. They will guide you through the steps to facilitate the return.
  6. Photograph the Items: Before returning, take photos of the items and their condition for your records.
  7. Exclusions: Note that items marked as 'Clearance', 'Final Sale', display items, or described as 'Customized' are not eligible for returns.

Remember to inspect your products carefully upon delivery and report any quality-related issues within 14 days. Following these steps will ensure a smooth return process with Castlery. For more detailed information, you can visit their Sales and Refunds page.

What Is Castlery's Warranty?

Castlery stands behind its products with a warranty that varies by product type. This warranty covers manufacturing defects and workmanship, but not normal wear and tear or misuse. For added peace of mind, Castlery also offers Mulberry Extended Protection Plans.

Can I Return A Castlery Item Without A Receipt?

Proof of purchase is necessary for all returns, so be sure to keep your receipt or order confirmation email. This documentation will be required to process your return request.

Can You Return Used Items To Castlery?

Items must be in as-new condition to qualify for a return. Products showing signs of use or modification cannot be returned under the policy.

Can You Return A Castlery Item Without The Original Box Or Package?

The original packaging is strongly recommended for returns. Without it, you risk incurring a $50 repackaging fee per item. Ensure items are well-protected during transit to avoid additional charges.

How To Contact Castlery?

For all inquiries, including returns and warranty claims, reach out to Castlery through their customer support channel at [email protected]. Their team is ready to assist with any questions or concerns you may have.


Shopping with confidence is key, and Castlery's return policy provides the assurances you need when selecting items for your home. Remember to initiate returns within the 14-day window and return items in their original condition to avoid additional fees. With this knowledge, you can enjoy your Castlery purchases with peace of mind, knowing that support is available if your items don't quite match your expectations.