Shopping for skincare products online brings both convenience and the occasional need for returns. Civant Skincare understands this and has a return policy designed to provide peace of mind when purchasing their products. Whether you're trying Civant for the first time or you're a regular customer, it's important to understand their return policy to ensure a smooth and hassle-free experience should you need to return a product.

What Is The Return And Refund Policy For Civant Skincare?

Civant Skincare offers a 30-day money-back guarantee for all purchases made directly through their website or over the phone. If you're not completely satisfied with your purchase, you can request a Return Merchandise Authorization (RMA) number and return instructions by emailing them within 30 days of receipt. Refunds are issued to the original payment method, less shipping costs, and do not cover orders without a valid RMA number or orders with four or more of the same product.

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Does Civant Offer Exchanges?

Civant Skincare focuses on refunds rather than exchanges. If you wish to try a different product, you'll need to return the original item for a refund and then place a new order for the product you want to try.

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How Long Does It Take To Get Refund From Civant?

Once Civant Skincare receives your returned products and the return meets their conditions, the refund process will be initiated. Generally, refunds can be expected to be processed within a certain timeframe after the return is received, but the actual time it will take for the refund to show up in your account will depend on your bank or credit card issuer.

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How Can You Return An Item To Civant?

To return an item to Civant Skincare, first contact them via email to request an RMA number. Include your order number and the reason for the return. Then, send back the unwanted products with the RMA number provided. It's recommended to use a trackable shipping service for your protection.

Can I Return A Civant Item Without A Receipt?

All returns must be accompanied by a valid proof of purchase. Civant Skincare requires you to request an RMA number, which serves as your return receipt and ensures that your refund is processed correctly.

Can You Return Used Items To Civant?

If you're returning multiple units of the same item, at least one can be opened for a full refund. However, additional units must be sealed and unopened. This policy ensures that you have the opportunity to try the product while still respecting the return conditions.

Can You Return A Civant Item Without The Original Box Or Package?

To be eligible for a refund, all original product containers and packaging must be returned. This helps Civant Skincare verify the items and prevents potential misuse of the return policy.

Can I Return A Gift To Civant?

Gifts received with purchase must be included in your return to avoid deduction from your refund. If you plan to return a product that was a gift, you'll need to follow the standard return process and should ideally have access to the order information.

How To Contact Civant?

If you need to initiate a return or have any questions about Civant Skincare's products or policies, you can contact them via email at [email protected]. Their customer service team is available to provide assistance and ensure your satisfaction with their service.


In summary, Civant Skincare's return policy is designed to be straightforward and customer-friendly. Remember to initiate your return within the 30-day period, secure an RMA number, and return the products in their original packaging. By keeping these tips in mind, you can shop with confidence, knowing that Civant has a clear refund process in place should you need it.