Shopping with confidence is crucial, and Clarks understands this well. The brand's return policy is designed to ensure that if the shoes don't quite fit your expectations or comfort, you have a clear and straightforward path to make it right. Whether you're a new customer or a long-time fan, understanding the Clarks return policy can save you time and ensure a smooth process if you need to return or exchange a purchase.

What Is The Return And Refund Policy For Clarks?

Items purchased from Clarks are eligible for a generous 60-day return and refund period as long as they are unworn, unused, and still in their original packaging. It's simple to return a product for a refund or replacement if you're not content with your purchase. Clarks will execute an exchange if necessary or provide a refund to the original payment method after receiving and examining your return.

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Does Clarks Offer Exchanges?

Yes, Clarks provides exchanges free of charge. If you need a different size or fit, you can initiate an exchange online. Clarks will ship your new item as soon as they receive the original one. Remember, the original items must reach their warehouse within 14 days, or the exchange order will be canceled, and a refund will be initiated upon inspection.

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How Long Does It Take To Get Refund From Clarks?

After your return is received and inspected, refunds for online orders are processed and credited back to your original form of payment. This process may take up to 10 business days, so it's essential to retain your return tracking number until you see the refund reflected in your account statement.

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How Can You Return An Item To Clarks?

Here's a step-by-step guide to help you:

  • Start by visiting the Clarks returns page online.
  • Enter your order number and the zip code of the shipping address.
  • Select the items you wish to return and the reason for the return.
  • If exchanging, specify the new size or fit you require.
  • Choose your preferred shipping method for the return.
  • Submit the required details to complete the return process.
  • You will receive a pre-paid return shipping label via email.
  • Print the return shipping label, if you don't opt for the QR code option.
  • Pack the items in their original condition along with the packing slip.
  • Attach the pre-paid return shipping label to the package.
  • Drop off the package at the nearest staffed FedEx location or USPS if you're in a US territory or military address.
  • For in-store returns, bring the item along with proof of purchase to a Clarks retail store for an exchange or immediate refund.

Remember, items should be unworn or unused and returned within 60 days of purchase. For more detailed information, you can visit the Clarks returns policy page.

Can I Return A Clarks Item Without A Receipt?

Proof of purchase is necessary for a return. This can be an Order Confirmation email, the packing slip shipped with your order, or an invoice/receipt. Without this proof, processing a return might be problematic.

Can You Return Used Items To Clarks?

Only unworn or unused items in their original condition and packaging are eligible for return. Used items are not accepted for returns or exchanges at Clarks.

Can You Return A Clarks Item Without The Original Box Or Package?

Original packaging is part of the return criteria. Items should be returned in their original box or package to ensure a successful return process.

Can I Return A Gift To Clarks?

Gifts can be returned with proof of purchase. If you're the recipient, you might need to coordinate with the giver to obtain the necessary documents for the return.

How To Contact Clarks?

If you need assistance with a return, an exchange, or any other inquiries, you can contact Clarks Customer Care. Visit their website for contact details or use their store locator to find the nearest Clarks store for in-person assistance.


Clarks is committed to customer satisfaction, offering a return policy that's accommodating and user-friendly. Keeping these tips in mind ensures that if your new shoes don't quite meet your expectations, you're well-prepared for a smooth return or exchange process. Remember to keep your items unworn and hold onto your proof of purchase and original packaging to make the most of Clarks' customer-friendly approach.