Shopping at Debenhams is a delightful experience, but sometimes things don't work out as planned. Whether it's a change of heart or an unexpected defect, understanding the Debenhams return policy is crucial. This article will guide you through the ins and outs of returning items to Debenhams, ensuring you have a hassle-free experience.

What Is The Return And Refund Policy For Debenhams?

Debenhams has a clear and customer-friendly return policy. You have 28 days to return an item from the day you receive it. The item must be in its original condition, and if it's a non-concession item, you can start your return via their online returns portal. For items from concessions, follow the instructions provided with your parcel. If you're within the EEA, you have 14 calendar days to cancel your order under certain conditions.

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Does Debenhams Offer Exchanges?

Unfortunately, Debenhams does not offer direct exchanges. If you need a different size or color, simply return the unwanted item and place a new order for the replacement. Your refund will be processed after Debenhams receives your returned goods.

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How Long Does It Take To Get Refund From Debenhams?

After returning your item, it can take up to 21 days to receive your refund—14 days for Debenhams to receive the parcel and process your return, plus an additional 7 days for the refund to reach your account.

How Can You Return An Item To Debenhams?

To return an item to Debenhams:

  1. Put the item back in its original packaging.
  2. Go to the Debenhams returns portal and enter your email address and order number.
  3. Choose the return option and mail your item.
  4. Save a copy of your postage receipt as evidence of your return.
  5. Be aware that non-unlimited customers may have to pay a £1.99 return fee that will be taken out of your refund.

Can I Return A Debenhams Item Without A Receipt?

It is advisable to have your receipt or order number handy when returning an item. However, if you've lost it, contact Debenhams customer services for assistance.

Can You Return Used Items To Debenhams?

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Items to be returned should be in new, unused condition with original tags and labels attached. Used items, especially personal items like cosmetics, pierced jewellery, and swimwear where the hygiene seal has been broken, cannot be returned unless they are faulty.

Can You Return A Debenhams Item Without The Original Box Or Package?

While it's best to return items in their original packaging, if you no longer have it, pack the items securely in a non-see-through, sealable, and waterproof material. Remember, the item must be unworn and unwashed.

Can I Return A Gift To Debenhams?

Yes, you can return a gift. However, the return will be processed according to the payment method used for purchase, and you'll need proof of purchase or a gift receipt.

How To Contact Debenhams?

For any inquiries or issues related to returns, you can contact Debenhams customer services at [email protected]. Their team is available from 8am to 10pm, 7 days a week.


To make a successful return to Debenhams, you just need to know the essential details of their policy. Remember to act within the 28-day return window, keep items in their original, unused condition, and retain proof of purchase. By following these tips, your return process should be smooth, ensuring you remain a satisfied Debenhams shopper.