When purchasing from Doogee, understanding their return policy ensures a smooth and transparent transaction. Whether you're a new customer or a frequent shopper, it's important to know how Doogee handles returns, refunds, and exchanges so you can shop with confidence. This article will cover the key aspects of Doogee's return policy, providing you with the knowledge you need to handle any potential returns.

What Is The Return And Refund Policy For Doogee?

Doogee's return policy offers a 30-Day Return & Money Back Guarantee, allowing customers to return unused and unopened items within 30 days of the purchase date. However, there are exceptions for 'As Is' items and replacement parts. Items must be returned in their original packaging, and if returned in non-original packaging, the refund may be voided.

doogee black cell phone
Doogee Top Deals and Special Offers See Now

Does Doogee Offer Exchanges?

In case of defective or damaged items, Doogee may offer exchanges or cover the return shipping fee. The company requires proof of the issue, such as photos or videos, before proceeding with an exchange.

person opening doogee table...

How Long Does It Take To Get Refund From Doogee?

After a returned item arrives at Doogee's warehouse, the refund process typically takes 5 to 10 business days. The refund will be applied to your original payment method, minus any shipping and restocking fees. Credit and debit card refunds may take up to an additional 7 days based on the financial institution.

hand holding doogee cell ph...

How Can You Return An Item To Doogee?

Returning an item to Doogee involves a few specific steps to ensure a smooth process. Here's a step-by-step guide based on Doogee's return policy:

  1. Check Eligibility: Ensure that your return falls within the 30-day return window from the delivery date and that the item is in new condition.
  2. Contact Customer Service: Reach out to Doogee's customer service to initiate the return process. You'll need to request an RMA (Return Merchandise Authorization) service order number. This can be done through online chat or by sending an email to [email protected].
  3. Personal Data: If the item contains personal information, make sure to delete all such information before sending it back.
  4. Packaging: Keep the original packaging, as you'll need to return the product in it, along with all accessories and manuals that came with it.
  5. Shipping: You will be responsible for the return shipping fee unless the return is due to a quality issue. Also, be aware that a 10% handling fee may be deducted from your refund if the return isn't due to a quality issue.
  6. Send the Item: After packing the item securely and including proof of purchase, send the package to Doogee as per the instructions provided by the customer service.

Remember, any product that is damaged, altered, or missing any of the original packaging and accessories at the time of return will be rejected. For a detailed understanding of Doogee's return policy, you can visit their official website.

What is the Doogee Warranty?

Doogee offers a 1-year warranty for its products, covering defects in materials and workmanship under normal use. The warranty applies to repairs and replacements but not generally to refunds.

Can I Return A Doogee Item Without A Receipt?

Doogee may require proof of purchase details and a warranty card with the product's IMEI for returns, so retaining your receipt is crucial for the return process.

Can You Return Used Items To Doogee?

Doogee's policy states that only unused and unopened items can be returned for a refund within the 30-day period, with certain exceptions.

Can You Return A Doogee Item Without The Original Box Or Package?

Original packaging is required for returns. If an item is returned without it, the refund could be voided, highlighting the importance of keeping all packaging for at least the first 30 days after purchase.

How To Contact Doogee?

For any questions or concerns regarding returns, refunds, or warranty claims, contact Doogee's customer service by email at [email protected]. They aim to respond within 48 hours to assist you with your inquiry.


In conclusion, Doogee's return policy is designed to provide assurance and support to its customers. Remember to keep all items in their original packaging and reach out promptly if you encounter any issues with your purchase. By understanding the details of the return process, including the 30-day return window and the 1-year warranty, you can shop with confidence and peace of mind. For any return-related questions, Doogee's customer service is readily available to guide you through the process.