Shopping for the perfect bag or accessory often requires a leap of faith, particularly when purchasing online. Dooney & Bourke understands this and offers a customer-friendly return policy to ensure satisfaction. Whether you're a new shopper or a loyal Dooney enthusiast, it's essential to know how the return policy works. This article will guide you through the Dooney & Bourke return policy, providing all the details you need for a hassle-free experience.

What Is The Return And Refund Policy For Dooney & Bourke?

Dooney & Bourke provides its customers with a straightforward return policy. If you're not completely satisfied with your purchase, you can receive a full refund within 30 days of purchase, provided the products are returned in new, unused condition. It's important to note that the refund will be issued to the original form of payment, and shipping and handling fees are not refundable. A flat rate of $10.00 (plus applicable taxes) will be deducted from your refund for the shipping cost of your return.

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Does Dooney & Bourke Offer Exchanges?

Currently, Dooney & Bourke's policy doesn't specify an exchange process. If you need a different item, you may have to return the original purchase for a refund and then place a new order for the desired product.

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How Long Does It Take To Get Refund From Dooney & Bourke?

After your return is received, Dooney & Bourke aims to process it within 5 to 10 business days. Once processed, the refund's availability depends on your financial institution's policies. Remember that the refund will reflect the amount paid at the time of purchase, minus the return shipping cost.

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How Can You Return An Item To Dooney & Bourke?

Returning an item to Dooney & Bourke is a straightforward process. Here's a step-by-step guide to help you:

  1. Check Eligibility: Ensure that your purchase is within the 30-day return window and that the item is in new, unused condition.
  2. Locate Your Order Number: You'll need your order number and email address associated with the purchase for the return process.
  3. Initiate the Return: Visit the Dooney & Bourke returns page to start the process.
  4. Pack the Item: Securely pack the item in its original packaging or a strong alternative.
  5. Label and Ship: Attach the provided return label to the package. Dooney & Bourke offers a $10.00 flat rate return on all domestic orders, which will be deducted from your refund.
  6. Send It Off: Drop off the package at the designated shipping carrier's location.
  7. Wait for Confirmation: After the return is received, processing usually takes 5 to 10 business days. You will be refunded the amount paid for the returned products at the time of purchase, minus shipping and handling fees.
  8. Contact Customer Service if Needed: If your purchase was made more than 30 days ago, or if you encounter any issues, contact Dooney & Bourke customer service for assistance with their Repair & Replacements Program.

Remember, the availability of funds after a refund is processed varies by financial institution. Following these steps will ensure a smooth return process for your Dooney & Bourke item.

Can I Return A Dooney & Bourke Item Without A Receipt?

Dooney & Bourke typically requires proof of purchase for returns. However, if you've misplaced your receipt, reaching out to customer service can help determine if there are any alternative options available.

Can You Return Used Items To Dooney & Bourke?

Returns must be in new and unused condition. Products showing signs of wear or use may not be eligible for a refund under the return policy.

Can You Return A Dooney & Bourke Item Without The Original Box Or Package?

It's advisable to return items in their original packaging to ensure they are protected during shipping. However, if you no longer have the original packaging, discuss with customer service the best way to package your return.

Can I Return A Gift To Dooney & Bourke?

Yes, gifts can be returned following the same policy as regular items. If you received a Dooney & Bourke item as a gift, you could contact customer service for assistance with the return process.

How To Contact Dooney & Bourke?

For any inquiries regarding returns or other customer service-related questions, you can reach Dooney & Bourke via email at [email protected] or by phone at (800) 347-5000. Their team is ready to assist you with any issues or questions you may have.


Understanding the Dooney return policy is key to a worry-free shopping experience. Remember to act within the 30-day window and return items unused and in their original condition. While the flat rate return fee and non-refundable shipping and handling may seem inconvenient, Dooney & Bourke's commitment to customer satisfaction through their Repair & Replacements Program adds value to every purchase. Keep these tips in mind, and you'll navigate the return process with confidence.