Shopping online at Ember is designed to be as customer-friendly as possible, but what happens when a product doesn't meet your expectations? Understanding the Ember return policy is essential, and whether you're a first-time shopper or a regular customer, it's important to be informed about how you can return products and receive refunds. This article will walk you through the key aspects of Ember's return policy, ensuring that your shopping experience is positive, even when things don't go as planned.

What Is The Return And Refund Policy For Ember?

Ember upholds a 30-day money-back guarantee on most products, allowing customers to return items they're not satisfied with. If you've purchased a product directly through Ember, you can initiate a return within 30 days from the date of receipt for a full refund. The condition is that the product must be in good physical condition and include all original accessories. Ember Baby Accessories are an exception, where they must be unopened and unused to qualify for a return.

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Does Ember Offer Exchanges?

While Ember's return policy is primarily focused on refunds, if you've received a defective or damaged item, it may be covered under the one-year limited warranty. Under this warranty, Ember may repair or replace the item, or provide a refund as a solution.

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How Long Does It Take To Get Refund From Ember?

Once Ember receives and approves your return, a refund will be processed using the original payment method. This process is swift, with reimbursements made no later than fourteen days after Ember receives the returned product. If you cancel an order prior to shipment, Ember will also provide reimbursement within the same time frame.

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How Can You Return An Item To Ember?

To return an item to Ember, please follow these steps:

  • Initiate your return within 30 days of receipt of the product.
  • For purchases made directly through, use the online return system at Ember's return page.
  • If you are in the U.S., you can also email [email protected] or send a letter to Ember’s U.S. corporate address to request a return.
  • For international orders, contact Ember's customer service to request a return authorization.
  • Ensure that the product is in good physical condition, not physically broken or damaged.
  • Package the product securely and send it back to Ember as instructed.
  • Be aware that customers outside of the United States and Canada are responsible for return shipping costs.

Remember to check Ember's extended holiday return policy if your purchase falls within the specified dates. For any further assistance, Ember's customer service team is available to help you with the process. Happy shopping and happy returns!

Can I Return An Ember Item Without A Receipt?

Proof of purchase is typically required to process a return. If you don't have a receipt, it's best to contact Ember's customer service to see if they can assist you with your return based on other purchase details you may have.

Can You Return Used Items To Ember?

Products must be in good physical condition to be eligible for a return. If the item shows signs of extensive use or damage, it may not qualify for a full refund under the return policy.

Can You Return An Ember Item Without The Original Box Or Package?

All accessories and packaging included with your purchase must be included with your return. Missing items could result in a refusal of the return or a restocking fee of 15% of the original purchase price.

Can I Return A Gift To Ember?

If you received an Ember product as a gift, you could still return it under the same conditions as any other item. However, the refund will be credited to the original purchaser's payment method.

How To Contact Ember?

For any questions or assistance with returns, warranty service, or other concerns, Ember's customer service team can be reached via email at [email protected]. They are dedicated to providing the support you need to resolve any issues with your purchase.


The Ember return policy is designed to provide peace of mind and satisfaction with every purchase. By keeping these tips in mind, you can ensure a smooth and straightforward return process. Remember to initiate your return within 30 days, include all original accessories, and contact customer service if you need further assistance. With this knowledge, you can shop with confidence at Ember.