When it comes to online shopping, a clear and accommodating return policy can be just as important as the quality of the products themselves. Felina, a brand known for its comfortable and stylish intimate apparel, offers a return policy designed to ensure customer satisfaction and confidence while shopping. From the ease of generating free shipping labels to the conditions for eligibility, let's delve into the ins and outs of the Felina return policy.

What is Felina's return and refund policy?

Felina's return policy is straightforward and customer-centric. Items purchased from Felina.com in original condition and packaging, with all tags attached, can be returned within 30 days of the fulfillment date. Whether you're seeking a refund or an exchange, Felina accommodates your needs, making sure you are completely satisfied with your purchase.

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Are exchanges available at Felina?

Yes, Felina provides the option for exchanges. If an item doesn't meet your expectations or you require a different size or color, you can easily opt for an exchange within the specified 30-day period.

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What is the refund processing time at Felina?

Once your return is received and inspected, your refund will be processed. Please allow several working days for the refund to show up in your account, as the timeline may vary depending on your payment provider.

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How to process a return with Felina?

To process a return, you can generate a free shipping label via Felina's returns center or by reaching out to customer service. The brand strives to make your return process as convenient as possible, ensuring a smooth experience.

Is a receipt necessary for returning items to Felina?

Proof of purchase is required for returning items. This ensures the return is processed promptly and accurately back to the original form of payment.

Are used items eligible for return at Felina?

For hygiene reasons, Felina cannot accept returns on worn or laundered items, such as underwear, sleepwear, and loungewear. It's crucial to try these items over your own undergarments if you're considering a return.

Can items be returned to Felina without the original packaging?

Items must be returned in their original packaging to be eligible for a refund or exchange. This helps maintain the integrity of the items during the return process.

Are returns accepted at Felina without tags?

All returns must have the original tags attached. This is part of the condition check to ensure that items are as good as new when processed for a return.

How can I return a gift received from Felina?

If you've received a gift from Felina that you wish to return, the process remains simple. Contact customer service to assist you with the return, and they'll guide you on the steps to take for a seamless experience.

What are the ways to contact Felina customer service?

For any inquiries or assistance with returns, you can contact Felina customer service via email at [email protected]. Their dedicated team is ready to help you with any issues or questions you may have.


The Felina return policy offers a clear, 30-day window for returns and exchanges, with the convenience of free shipping labels and a commitment to customer satisfaction. Remember to keep items in their original condition and packaging, with tags attached, and to reach out to customer service if you encounter any issues with your order. By adhering to these simple guidelines, your shopping experience with Felina should be nothing short of delightful.