Shopping with confidence is key, and knowing the return policy of your favorite brands is part of that assurance. Frank & Eileen's return policy is designed to ensure that if you're not completely in love with your purchase, you have a straightforward path to make things right. Whether you're a new customer or a frequent shopper, this article will provide you with all the essential details on how to return or exchange items, what to expect regarding refunds, and how to navigate the process with ease.

What Is The Return And Refund Policy For Frank & Eileen?

If you're not absolutely smitten with your Frank & Eileen purchase, you can return it within 30 days from the shipment date for a refund. Remember, items should be unworn, unwashed, and undamaged to qualify. Be mindful that shipping costs, which are $8 for domestic and between $14 and $20 for international orders, will be deducted from your refund and are non-refundable.

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Does Frank & Eileen Offer Exchanges?

Exchanges are available for U.S. customers who can initiate the process online. Unfortunately, international customers cannot exchange items at this time. If you're returning an exchanged item, refunds will be issued to your original payment method up to 60 days post-purchase; after that, expect a store credit.

How Long Does It Take To Get Refund From Frank & Eileen?

Once your return is received, Frank & Eileen will process your refund within 12 business days. You'll receive an email notification to confirm the transaction, so keep an eye on your inbox for that update.

How Can You Return An Item To Frank & Eileen?

Returning an item to Frank & Eileen is a straightforward process designed to ensure customer satisfaction. If you find yourself not absolutely in love with your purchase, you can return it by following these simple steps:

  1. Contact Customer Care: Reach out to Frank & Eileen's customer care team via email at [email protected] to initiate your return.
  2. Prepare the Item: Ensure that the item is in pristine condition, unworn, unwashed, and undamaged, as this is a requirement for all returns.
  3. Packaging: Securely package the item in its original packaging or a suitable alternative to prevent any damage during transit.
  4. Shipping: Depending on the instructions provided by the customer care team, you may need to print out a shipping label or they will arrange a pickup for you.
  5. Send It Back: Ship the item back to Frank & Eileen using the method agreed upon with their customer care team.
  6. Wait for Confirmation: Once your return is received and inspected, Frank & Eileen will send you an email to notify you of the approval or rejection of your return.

Remember, you have 30 days from the shipment date to return or exchange your purchase. It's important to start this process as soon as you decide the item isn't right for you to ensure you're within the return window.

Can I Return A Frank & Eileen Item Without A Receipt?

For returns, Frank & Eileen typically requires proof of purchase, which is usually provided via email. It's best to keep your receipt or email confirmation handy when initiating a return.

Can You Return Used Items To Frank & Eileen?

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Items must be in their original condition – unused, unwashed, and undamaged – for returns to be accepted.

Can You Return A Frank & Eileen Item Without The Original Box Or Package?

Original packaging is preferred for returns to ensure the item is protected during transit. However, if you don't have the original packaging, make sure the item is well-packed before returning.

Does Frank & Eileen Accept Return Without Tag?

All tags should be attached to the item upon return. This helps to verify that the item hasn't been used and is still in its original condition.

Can I Return A Gift To Frank & Eileen?

Yes, you can return a gift. Use the 'Start Gift Return Here' button on their website to initiate the process discreetly, without the gift giver being notified.

How To Contact Frank & Eileen?

If you have questions or need assistance with a return, reach out to Frank & Eileen's customer care at [email protected].


In sum, Frank & Eileen's return policy is customer-friendly, allowing you to return items within a 30-day window, with a straightforward refund process. Exchanges are a breeze for U.S. shoppers, though international customers will need to make a return instead. Keep your proof of purchase, ensure items are in their original condition, and contact customer care for any assistance. This guide is your go-to reference for a smooth and hassle-free return experience with Frank & Eileen.