When it comes to managing expectations with online purchases, the GoCycle return policy is an essential piece of information every customer should be familiar with. Whether you're a first-time buyer or a regular customer of GoCycle, knowing the return and refund policy can save you time and effort in the long run. The purpose of this article is to offer a transparent and comprehensive explanation of the policy, so that you have a precise understanding of the process for returning a GoCycle product.

What Is The Return And Refund Policy For GoCycle?

GoCycle’s return and refund policy is clear-cut: You are entitled to a full refund or an exchange if you return the items within 30 days from the purchase date. To be eligible for a return, items must be in their unused state, retain their original condition, and be contained in their initial packaging. Please note that certain items are not returnable, including perishable products, personal or sanitary goods, hazardous substances, and flammable liquids or gases.

foot pedaling blue GoCycle ...
GoCycle Top Deals and Special Offers See Now

Does GoCycle Offer Exchanges?

Yes, GoCycle does offer exchanges for defective or damaged items. If you encounter an issue with your product, contact GoCycle through the provided email address, and they will guide you through the process of exchanging the item.

How Long Does It Take To Get Refund From GoCycle?

After GoCycle has received and examined your returned merchandise, you will be notified about the status of your refund request. Should it be authorized, the refund will be credited back to your initial method of payment. The processing time is generally swift, although it may differ based on the policies of your bank or credit card issuer.

How Can You Return An Item To GoCycle?

man assembling blue GoCycle...

Returning an item to GoCycle involves a few steps:

  • Check that you are within the 30-day return window from the date of purchase.
  • Ensure the item is unused, in the same condition you received it, and in the original packaging.
  • Notify GoCycle of your intention to return the item via their 'Contact us' page, providing:
  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.
  • Be aware that you will be responsible for the shipping costs to return the item.
  • If the item is faulty, report this through the 'Contact us' page for authorization of your return and instructions for replacement items.
  • Once the return is processed, refunds are typically issued within 14 days to the original payment method.

Please note that certain items, such as X-DEMO models or purchases made through finance options like Klarna, Affirm, or Green Commute Initiative, may not be eligible for returns.

What Does the GoCycle Warranty Cover?

GoCycle's warranty covers the battery for two years, non-wearing components for two years, motor gearbox for three years, and the frame for three years. The warranty is only valid with proof of purchase from an authorized agent and for the original owner. Exclusions apply to wear items and damages not resulting from manufacturing defects.

Can I Return A GoCycle Item Without A Receipt?

A receipt or proof of purchase is required to complete a return. Without it, GoCycle cannot verify the purchase and may reject the return request.

Can You Return Used Items To GoCycle?

Used items are not eligible for return unless they are defective or damaged. GoCycle expects items to be returned in their original, unused condition.

Can You Return A GoCycle Item Without The Original Box Or Package?

blue GoCycle electric bike

The original packaging is required for a return. This helps ensure that the item is protected during transit and can be restocked or processed properly upon its return.

How To Contact GoCycle?

For any inquiries or assistance with returns, you can reach out to GoCycle via the email address [email protected]. Their customer service team will guide you through any questions or concerns you might have regarding the return process.


In summary, the GoCycle return policy is designed to be as hassle-free as possible, with a 30-day window for returns and exchanges. Always keep in mind the condition requirements and exclusions that apply. Understanding these details ensures that if you ever need to return a GoCycle product, the process will be straightforward. For any questions or assistance, GoCycle's customer service is just an email away.