Whether you're a first-time shopper or a regular customer at GoPro, knowing their return policy ensures a smooth experience should you need to send a product back. GoPro builds its reputation not just on innovative action cameras and accessories but also on customer satisfaction and service. Here's what you need to know about their return and warranty policies to make the process as hassle-free as possible.

What Is The Return And Refund Policy For GoPro?

GoPro offers a 30-day Money Back Guarantee for purchases made directly from their webstore. If you're not completely satisfied within 30 days of receiving your order, you can return the product for a full refund, provided it's in like-new condition. Items damaged not covered under warranty cannot be accepted for a refund under this guarantee. Be aware that return shipping charges may apply, and shipping fees are not refundable.

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Can I Exchange My GoPro?

GoPro's policy focuses on refunds rather than exchanges. If you wish to exchange an item, you would need to return the original item for a refund and then place a new order for the product you want.

How Long Does It Take To Get Refund From GoPro?

Once GoPro receives and processes your return, the refund is credited to your card. The time frame for the refund to appear in your account may vary depending on your card issuer's policies, but GoPro acts promptly upon receipt of the returned merchandise.

How Do I Return A GoPro?

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To initiate a return, contact GoPro Customer Support to request an RMA (Return Merchandise Authorization) number. Package the product safely along with the RMA form, write the RMA number on the outside of the box, and drop the package off at the carrier, obtaining a receipt. Remember, to be eligible for a full refund, your return must be dropped off within seven days of requesting an RMA.

How Long Is The GoPro Warranty?

GoPro products are guaranteed against manufacturing defects for one year from the original date of delivery. The warranty covers repair or replacement of defective parts or products at GoPro's discretion.

Can I Return A GoPro Item Without A Receipt?

A receipt is necessary to process your return as it provides proof of purchase. Always keep your receipt safe until you're certain you won't need to return the item.

Can You Return Used Items To GoPro?

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As part of the Money Back Guarantee, items can be returned within the 30-day period but must be in like-new condition. Products that are damaged or show significant wear and tear may not qualify for a refund.

Can You Return A GoPro Item Without The Original Box Or Package?

Original packaging is preferred for returns, as it ensures the product is protected during transit. If you don't have the original packaging, ensure the item is well-protected to avoid damage.

How To Contact GoPro?

For assistance with returns, warranty issues, or any other inquiries, you can reach GoPro Customer Support through the contact page on their website, gopro.com/help.


GoPro's return policy is designed to be straightforward and customer-friendly, emphasizing satisfaction with their 30-day Money Back Guarantee. Keep in mind the importance of acting within the specified timelines and retaining receipts and original packaging for a smooth return process. With the information provided, you should feel confident managing returns and knowing the warranty provisions GoPro offers. Should you need further assistance, their customer support team is just a few clicks away, ready to help you with world-class service.