Shopping for footwear at Grenson offers customers quality and craftsmanship, but sometimes a return is necessary. Whether it's a size mismatch or a change of heart, the Grenson return policy is designed to ensure a smooth and hassle-free process. Here's what you need to know to make returns easy and straightforward.

What Is The Return And Refund Policy For Grenson?

Grenson takes pride in its customer service, offering a free returns service globally, with specific conditions. If you wish to return unworn items, you must inform Grenson within 14 days of purchase, and then return the product within an additional 14 days. Items must be in their original, unworn condition and packaging to be eligible for a refund or exchange. However, please note that exchanges on discounted products purchased during a sale or promotional period are not available.

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Does Grenson Offer Exchanges?

While Grenson does not offer exchanges for discounted products or to EU customers, they do allow exchanges for other orders. The items must be unworn and returned within the original packaging. Keep in mind that if the item you wish to exchange for is out of stock, Grenson will automatically process a refund instead.

How Long Does It Take To Get Refund From Grenson?

After your return reaches Grenson's warehouse, the team aims to process it within 10 business days. This timeframe excludes weekends and public holidays, which may introduce delays. The refund will be issued to your original payment method and will cover the value of the goods, excluding the original shipping fees.

How Can You Return An Item To Grenson?

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Here's a step-by-step guide to help you:

  1. Check Eligibility: Ensure that the item is within the 28-day return window from the date of receipt and is unworn and in its original packaging.
  2. Initiate Return: Visit Grenson's official website and navigate to their 'Shipping and Returns' section to find the return instructions.
  3. Prepare the Package: Securely pack the items in the original packaging to prevent any damage during transit.
  4. Arrange Collection: Grenson offers a free international returns service via DHL. You will need to contact DHL to arrange a collection time that suits you.
  5. Send It Back: Hand over the package to DHL during the arranged collection time. Make sure to keep your proof of postage.
  6. Track Your Return: Use the tracking information provided by DHL to keep an eye on your return's progress.
  7. Wait for Confirmation: Once Grenson receives your return, they will inspect the item and process your refund or exchange as per their policy.

Remember, items returned outside the 28-day window or showing signs of wear or damage may not be accepted for a refund or exchange. For the most accurate and detailed information, refer to Grenson's official return policy on their website.

Can I Return A Grenson Item Without A Receipt?

Receipts are crucial for returns. They should be included with the returned items, as this helps Grenson process your return without delays. Ensure the reason for the return is indicated on the reverse of the invoice.

Can You Return Used Items To Grenson?

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Grenson's return policy clearly states that only unworn items in their original condition and packaging are eligible for returns. If an item shows visible signs of wear, it may not qualify for a refund or exchange.

Can You Return A Grenson Item Without The Original Box Or Package?

The original box and packaging are part of the return requirements. To ensure a successful return, items should be sent back in the condition they were received.

Can I Return A Gift To Grenson?

If you've received a gift purchased from Grenson, you can return it following the same policy. However, refunds will be processed to the original payment method used at the time of purchase.

How To Contact Grenson?

If you have questions or need assistance with a return, you can contact Grenson's customer service team at [email protected]. They can guide you through the return process or address any concerns you may have.


To sum it up, Grenson's return policy is customer-friendly, offering free global returns, with a few conditions to keep in mind. Remember to initiate your return within the 14-day timeframe, use the provided labels for shipping, and ensure the items are unworn and in their original packaging. By following these tips, you can expect a smooth return experience with Grenson.