Are you thinking of purchasing a bike from Guardian Bikes or have you already made a purchase and you're considering a return? Knowing the return policy is essential. Guardian Bikes offers a generous 365-day return period along with a unique approach to returns and exchanges that benefits the community. This article will detail everything you need to know about the return policy of Guardian Bikes, ensuring a smooth and hassle-free experience should you need to make a return.

What Is The Return And Refund Policy For Guardian Bikes?

Guardian Bikes showcases customer confidence by offering a 365-day return policy from the delivery date of your item(s). Instead of returning the bike to the company, Guardian Bikes asks customers to donate the bike to a local charity, which not only simplifies the process but also supports charitable causes. To initiate a return, you will need to provide a donation receipt or an official thank you letter, along with a photo of the bike at the charity.

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Does Guardian Bikes Offer Exchanges?

Yes, Guardian Bikes is happy to assist with exchanges within the 365-day period from the delivery date. If you find that your bike is not the right size, you can find the perfect fit using the RideSizer® app or reach out to Guardian Bikes for support. An exchange can be a great option if you're looking to swap for a different size or model.

How Long Does It Take To Get Refund From Guardian Bikes?

Once Guardian Bikes receives the necessary items for a return, they will process your refund. The speed at which you receive your refund may depend on your bank or credit card company, but Guardian Bikes aims to make this process as quick as possible. Keep in mind, for expedited shipping costs, you will only receive a partial refund of up to $29, the regular ground amount.

How Can You Return An Item To Guardian Bikes?

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To return an item to Guardian Bikes, follow these steps:

  • Contact Guardian Bikes at [email protected] with your request and order number.
  • Donate the bike locally to a charity of your choice.
  • Send Guardian Bikes the donation receipt or an official thank you letter from the charity.
  • Include a photo of the bike at the charity or organization.
  • Once Guardian Bikes receives these items, they will process your refund.

Please note that the return policy lasts 365 days from the delivery date of your item(s). For more detailed information, you can visit the Guardian Bikes return policy page.

What Does the Guardian Bike Warranty Cover?

Guardian Bikes stands by the quality of their products with a lifetime warranty on all frame defects and a one-year warranty on all component defects, excluding normal wear and tear items such as tires, tubes, and brake pads. In the event of a manufacturing defect, Guardian Bikes will cover the costs of parts, shipping, and repair work.

Can I Return A Guardian Bikes Item Without A Receipt?

To process a return, Guardian Bikes requires a donation receipt or an official thank you letter from the charity where you donated the bike. This documentation is necessary for the company to verify the return and issue a refund.

Can You Return Used Items To Guardian Bikes?

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Guardian Bikes allows returns of used items within the 365-day return window. The key condition is that the bike must be donated to a charity, and the appropriate documentation must be provided to Guardian Bikes.

Can You Return A Guardian Bikes Item Without The Original Box Or Package?

Since returns involve donating the bike to a charity, the original box or package is not required. Just ensure you have the necessary documentation to verify the donation.

How To Contact Guardian Bikes?

If you have any questions or need assistance with returns, exchanges, or warranty issues, you can contact Guardian Bikes via email at [email protected]. Their customer support team is dedicated to providing prompt and helpful responses.


In summary, Guardian Bikes offers a generous and community-focused return policy that allows customers to donate to charity instead of going through a traditional return process. With a 365-day return window and a comprehensive warranty, customers can feel secure in their purchases. Remember to keep all the necessary documentation on hand should you need to return or exchange an item. For any assistance, the customer support team at Guardian Bikes is just an email away.