When it comes to online shopping, understanding a company's return policy is crucial before making a purchase. For those who have chosen iScooterglobal for their electric scooters and hoverboards, it's important to be aware of the return and refund policies in place. Whether you're a new customer or a regular client, this article will guide you through the essentials of the iScooterglobal return policy, ensuring you are well-informed and prepared in case you need to return a product.

What Is The Return And Refund Policy For iScooter?

At iScooterglobal, customers are offered a 30-Day Returns and Refunds Policy. Products that are unopened and unused can be returned within 14 days of delivery, possibly incurring up to a 10% restocking fee. Opened merchandise with less than 10 miles of usage can be returned within 30 days, with a 20% restocking fee applied upon a successful return.

foot on iScooter
iScooter Top Deals and Special Offers See Now

Does iScooter Offer Exchanges?

Yes, iScooter provides exchange options. To qualify for a replacement, the electric scooter should be unused and in the same condition as received. Exchanges for non-quality issues are not possible after 14 days from receipt, and a 15% restocking fee will be charged.

How Long Does It Take To Get Refund From iScooter?

Once iScooterglobal receives and verifies the returned product, you will get a confirmation email detailing your refund. The refund process is typically completed within 5 business days.

How Can You Return An Item To iScooter?

iScooter box-unboxing

To return an item to iScooter, follow these steps:

  • Check that your purchase is within the 30-day return window from the date of delivery.
  • Ensure the item is unused, undamaged, and has all the original packaging, labels, and tags intact.
  • Contact iScooter customer support at [email protected] to initiate the return process.
  • Provide your order details, including the order number, receiver's name, and/or email address in the email.
  • Follow the instructions provided by the customer support team, which may include filling out a return form and preparing the item for shipment.
  • You will be responsible for paying the return shipping fees unless the return is due to a fault on iScooter's part.
  • Once the returned item is received and inspected by iScooter, they will process your refund, excluding any applicable return handling fees.
  • Expect the refund to be credited back to your original method of payment within 3 business days after the return is processed.

For more detailed information, you can review iScooter's return policy on their official website.

What Is iScooter's Warranty?

A 12-month guarantee against original material and workmanship defects is included with every iScooter, starting on the date of receipt. Parts and labor are covered under the guarantee; consumables and damage resulting from overuse or accidents are not. The warranty terms for batteries, motors, controllers, and other components are specified in the policy.

Can I Return A iScooter Item Without A Receipt?

No, a valid proof of purchase is necessary to utilize the warranty and return policies. The receipt validates the warranty duration with the product's serial number and purchase date.

Can You Return Used Items To iScooter?

man with helmet holding iSc...

Used items can be returned if they have less than 10 miles of usage and are returned within 30 days. A 20% restocking fee applies to these returns.

Can You Return A iScooter Item Without The Original Box Or Package?

Original packaging is recommended for returns. If items are not returned in their original condition or packaging, it may result in additional fees or denial of the return.

Can I Return A Gift To iScooter?

Gift returns are subject to the same return policy as standard purchases. Proof of purchase is still required, and the item must meet the return criteria.

How To Contact iScooter?

For any return, exchange, or warranty claims, contact the iScooter customer service team at [email protected]. Ensure you have your order details and any relevant information ready to expedite the process.


Understanding iScooterglobal's return policy is essential for a smooth customer experience. Keep in mind the restocking fees, return timelines, and the importance of keeping products in their original condition. With this knowledge, you can shop with confidence and peace of mind, knowing exactly how to manage returns should the need arise.