When shopping for beauty and skincare products online, it's important to know that you can shop with confidence and peace of mind, especially when it comes to returns. For Lancôme customers, understanding the brand's return policy is essential. Whether you're a new customer or a loyal fan, this article will guide you through the ins and outs of the Lancôme return policy, ensuring that your shopping experience is as smooth and hassle-free as possible.

What Is The Return And Refund Policy For Lancôme?

Lancôme offers a straightforward return and refund policy. If you're not completely satisfied with your purchase, you can return any Lancome.com order within 30 days of the transaction. To initiate a return, simply generate a pre-paid label online. Once they receive your package, they will issue an order credit, minus a $5 deduction for processing, to the original payment method.

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Does Lancôme Offer Exchanges?

While Lancôme's policy primarily focuses on returns and refunds, exchanges are not directly mentioned. This implies that customers looking to exchange a product may need to return the unwanted item for a refund and then make a new purchase for the desired product.

How Long Does It Take To Get Refund From Lancôme?

After Lancôme receives your returned item, the return process can take 1-2 business days to complete. It may then take an additional 3-5 business days for the refund to post onto your account. You will be notified by email once the refund has been issued.

How Can You Return An Item To Lancôme?

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To return an item to Lancôme, follow these steps:

  • Pack the items along with a copy of your invoice.
  • Returns must be prepaid; return shipping fees are not refundable.
  • Use a trackable shipping service to ensure your return reaches its destination.
  • For Lancome.com purchases, initiate a return and generate a pre-paid label through their website.
  • Include all promotional products, samples, or gifts received with the purchase in your return.
  • Refunds will be processed to the original form of payment within a certain number of days after receipt of the return.

Please note that this process applies to purchases made directly from Lancôme's website and may vary for items purchased from other retailers or locations. Always check with the original seller for their specific return policy. If you need further assistance, Lancôme's customer care team can be reached at 1-800-LANCOME.

Can I Return A Lancôme Item Without A Receipt?

Receipts or invoices are requested as part of the return process. If you've misplaced your receipt, contact Lancôme's customer care team at 1-800-LANCOME (1-800-526-2663) for assistance.

Can You Return Used Items To Lancome?

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Lancôme's return policy does not explicitly address the return of used items. However, the policy does state that you can return items you are not completely satisfied with, which may include gently used products. For specific concerns, contact customer care.

Can You Return A Lancôme Item Without The Original Box Or Package?

While it's recommended to return items in their original packaging, if this is not possible, ensure the item is well-packed for return. Include all original components that came with the product.

How To Contact Lancôme?

If you require assistance with returns or any other inquiry, reach out to Lancôme's customer service team at 1-800-LANCOME (1-800-526-2663). They are available Monday – Friday, 9:00 AM - 9:00 PM EST and Saturday and Sunday, 10:00 AM - 7:00 PM EST. Returns should be sent to Lancôme, 1620 Stateline Rd E, Southaven, MS 38671.


In summary, Lancôme's return policy is designed to ensure customer satisfaction and a positive shopping experience. Remember to initiate your return within 30 days, and be aware of the $5 processing deduction from your refund. Whether you're dealing with an unwanted gift or a product that didn't meet your expectations, Lancôme's return policy has got you covered. Keep this guide handy to navigate the process with ease, and if in doubt, don't hesitate to reach out to their customer care team for support.