MandM Direct has a lot of brands and styles to choose from, making your online shopping fun and exciting. But if you’re not happy with an item, you can easily return it. The MandM Direct return policy is simple and customer-friendly, giving you peace of mind when you shop. Whether you’re a regular customer or a first-time visitor to their online store, knowing how to return items can make your life easier. Let’s explore the key points of the MandM Direct return policy, so you have all the information you need for a hassle-free return.

What are MandM Direct's return and refund policies?

MandM Direct provides a clear-cut return policy, allowing customers to return items within 28 days of receipt. Unfortunately, there are no free returns; a small fee of £3.99 is charged for using their returns portal to generate a label. Once they receive your return, they aim to process it within 7 working days, and they will keep you updated throughout the process.

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Are product exchanges available at MandM Direct?

MandM Direct does not offer direct exchanges. To replace an item, you'll need to return the original and make a new purchase for the desired product or size. This ensures you get your new item quickly without waiting for the return process to be completed.

What is the timeframe for receiving a refund from MandM Direct?

After MandM Direct receives your returned goods, they strive to process your refund swiftly, typically within 7 working days. Once processed, it might take another 7 working days for the refund to appear in your account. Patience is key, but rest assured, they work diligently to ensure your money is back with you as soon as possible.

Can an order from MandM Direct be cancelled?

If you've had a change of heart, you might be able to cancel your order before it's shipped. It's best to contact customer service immediately to see if there's still time. However, once the item is dispatched, you'll need to follow the standard return procedure.

How to initiate a return with MandM Direct?

  • Visit the Returns Portal on MandM Direct's website.
  • Enter your order number and additional details like postcode or email address.
  • Select the items you wish to return and the reason for the return.
  • Choose the "Evri - Print in Store" option and locate your nearest drop-off point.
  • Download or use the QR code to print your returns label at the store.

Is it possible to return used items to MandM Direct?

Items must be returned in their original condition, unworn and with all tags attached. MandM Direct will not accept returns for used items, so it's best to try them on carefully and ensure they meet your expectations before removing any tags.

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Can items be returned to MandM Direct without a receipt?

While you may not need the physical receipt, you will need proof of purchase such as the order number or confirmation email. This information is crucial for MandM Direct to process your return and issue a refund.

Are returns accepted at MandM Direct without the original packaging?

To ensure a successful return, items should be sent back in their original packaging. This helps protect the product during transit and ensures it can be restocked or resold.

How to return a gift received from MandM Direct?

Received a gift that's not quite right? You can still return it provided you have the order number or proof of purchase. Reach out to MandM Direct's customer service for guidance on how to proceed with a gift return.

What are the ways to contact MandM Direct customer service?

If you need assistance, MandM Direct customer service is available via email at [email protected]. They're ready to help with any queries about the return process or other concerns.


MandM Direct return policy ensures you can shop with peace of mind, knowing exactly how to proceed if you need to make a return. Remember the key points: you have 28 days to return, there's a £3.99 label fee, and no direct exchanges are available. Keep your proof of purchase handy, and if in doubt, customer service is there to help. With this guide, you're all set for a hassle-free return experience at MandM Direct.