Milk Makeup is dedicated to ensuring that its customers are completely satisfied with their beauty products. However, sometimes a product might not meet your expectations. When this happens, Milk Makeup's return policy is designed to be straightforward and customer-friendly. Whether you're a new customer or a regular, understanding the return policy can save you time and effort. This article will guide you through the process and provide helpful tips to ensure your return or exchange is as smooth as possible.

What Is The Return And Refund Policy For Milk Makeup?

At Milk Makeup, customer satisfaction is a top priority. If you're not happy with your purchase, you can email [email protected] within 90 days of the purchase date for assistance with an exchange or return. The policy stipulates that refunds or exchanges are only possible for unused items for health and safety reasons. Once your return is processed, the refund will be credited to your original payment method, although your bank may need additional time to process it. A notable exception is the KUSH Lash + Brow Serum, which has a 120-day return period due to the time it takes to see results.

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Does Milk Makeup Offer Exchanges?

Yes, Milk Makeup does offer exchanges. If you wish to exchange an item, ensure that it is unused and contact the customer service team. Keep in mind that exchanges can only be made for items of equal or lesser value. If you're exchanging a product, the same 90-day window applies, giving you ample time to decide if the product is right for you.

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How Long Does It Take To Get Refund From Milk Makeup?

Once Milk Makeup has received your return, the refund processing time can take up to 7-10 business days. However, during high volume periods, such as holidays, there might be additional delays. After processing, the time it takes for the funds to show up in your account will depend on your banking institution.

How Can You Return An Item To Milk Makeup?

To return an item to Milk Makeup, simply start the return process on their website or contact them via email. You'll need to provide details of your purchase and follow the instructions provided by the customer service team to send back the item. Remember to pack the product securely to avoid any damage during transit.

Can I Return A Milk Makeup Item Without A Receipt?

If you received a Milk Makeup product as a gift and wish to return it, proof of purchase in the form of a receipt is required. This helps the customer service team verify the purchase and facilitate the return process.

Can You Return Used Items To Milk Makeup?

For reasons of health and safety, Milk Makeup does not accept returns on used items. It's important to keep this in mind before using a new product if you're unsure about keeping it.

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Can You Return A Milk Makeup Item Without The Original Box Or Package?

Original packaging is always preferred and helps ensure that the return process goes smoothly. If you're missing the original box or package, reach out to customer service for guidance on how to proceed with your return.

Can I Return A Gift To Milk Makeup?

If you've received a Milk Makeup product as a gift, you can return it following the same guidelines as a regular purchase. Ensure that you have the receipt or proof of purchase to initiate the return.

How To Contact Milk Makeup?

For any inquiries or assistance with returns and exchanges, you can contact Milk Makeup customer service via email at [email protected]. The team is ready to help you with any questions or concerns you may have regarding their products.


Milk Makeup's return policy is designed with the customer's convenience in mind. By adhering to the policy's guidelines and timelines, you can ensure a smooth return or exchange experience. Remember to initiate your return within 90 days (or 120 days for the KUSH Lash + Brow Serum), keep items unused, and have your receipt handy if possible. With these tips in mind, your shopping experience at Milk Makeup should be nothing but satisfying.