Montce Return & Refund Policy Explained

Montce is a popular brand known for its stylish swimwear and apparel. Being familiar with the company's return and refund policy is important for a seamless shopping experience. This article breaks down everything you need to know about Montce's policies—from the return window to how exchanges work and which items are considered final sale. With this information, you can shop with confidence, whether you're a new customer or a long-time fan.

What Is The Return And Refund Policy For Montce?

Montce offers a 21-day return window for most items, starting from the day your package is delivered. Items must be brand new, unworn, and have the original liner and tags attached.

• For domestic customers returning for a refund, a $5.95 return fee will be deducted from your total.
• Returns for store credit are free for US orders.
• For international customers in Canada, the UK, and Australia, a flat label fee will apply for both refunds and store credit.
• All other international customers must purchase their own return label.

In-store purchases have a different policy:

• They can be returned for store credit or an exchange within 30 days of the purchase date.
• No refunds are offered for in-store purchases.

All returns must be initiated through the online returns portal. Items marked “Final Sale” are not eligible for return or refund.

Does Montce Offer Exchanges?

Yes, Montce offers exchanges, and the policy varies by location and product type:

• For most domestic US orders, exchanges are free with a 30-day exchange window.
• International customers in Canada, the UK, and Australia pay a flat label fee for exchanges.
• Montce uses an “Instant Exchange” process: a new order is placed immediately, with a temporary hold for the original order amount on your credit card until the returned items are processed.

Items marked “Exchange Only” (discounted 50% or more) can be exchanged with a label fee of $14 (domestic) or $30 (international). After one exchange, these items become final sale.

Montce does not support exchanges for international customers outside Canada, Australia, or the UK. These customers must return the item for a refund or store credit and place a new order for the correct item.

How Long Does It Take To Get a Refund From Montce?

Once your return is delivered to Montce’s warehouse, processing can take up to 5 business days. You’ll receive an email notification when your return is processed.

For refunds:

• Allow an additional 2–7 business days for the credit to appear on your bank statement, depending on your bank’s processing times.
• During peak seasons (sales or busy swimwear periods), processing may take longer.

Ensure your returned items meet all policy requirements to avoid delays.

How Can You Return an Item to Montce?

Returning an item is simple and starts online:

1. Go to the Montce website and find the “Start a Return here” link on their returns page.
2. Use the returns portal to enter your order number and email.
3. Select the items you wish to return and choose refund, store credit, or exchange.
4. For US returns, you’ll get a complimentary prepaid shipping label. For other countries, a label fee may apply or you’ll need to purchase your own.
5. Package your items securely with the original liners and tags attached.
6. Drop off the package at the designated shipping carrier.
7. You’ll receive an email update once your return is processed.

Can I Return a Montce Item Without a Receipt?

• Online purchases: Your order number and email act as proof of purchase.
• In-store purchases: A receipt is required for store credit or exchange.
• If returning an online purchase in-store, staff can look up your order with your details.

Can You Return Used Items to Montce?

No. Montce only accepts brand new, unworn items with the liner and tags attached. Returns showing signs of use, wear, or damage will be rejected, and the customer must provide a shipping label to have the item returned.

Can You Return a Montce Item Without the Original Box or Package?

The original box or shipping package isn’t mandatory, but the product must have all original packaging and components.

• Accessories must have original packaging to qualify.
• Missing straps, strings, padding, or packaging may result in a 15% restocking fee deducted from your refund or exchange amount.

Does Montce Accept Returns Without Tags?

No. Items must have their original tags attached to qualify for return or exchange. Missing tags may lead to rejection or a restocking fee.

Can I Return a Gift to Montce?

Yes. Gift returns can be initiated through the online returns portal.

• You’ll need order information to start the process.
• Gifts are processed for store credit or exchange (refunds go to the original purchaser’s payment method).

How To Contact Montce

If you need help with a return or have questions:

• Phone: Text 1 (786) 590-0216
• Email: [email protected]
• Live Chat: Available on their website for immediate assistance

Hours: Monday–Friday, 10 am to 6 pm EST (closed on major holidays). For online order inquiries, contact Client Care instead of retail store locations.

The Bottom Line

In conclusion, Montce’s return and refund policy offers flexibility with a 21-day return window, free U.S. exchanges, and clear guidelines for international orders. Differences between online and in-store purchases, final sale exclusions, and condition requirements are important to note, ensuring a smooth and hassle-free process.