When it comes to car rentals, having a clear understanding of the refund and cancellation policy is crucial for a smooth and stress-free experience. National Car Rental offers a straightforward and customer-friendly policy, ensuring that clients can book with confidence and have peace of mind. Whether you're a new customer or a frequent renter, this article will guide you through the key aspects of National Car's refund and cancellation procedures.

What Is The Cancellation And Refund Policy For National Car?

At National Car Rental, the cancellation policy allows you to cancel a reservation with ease. If you've prepaid for your rental, you may be subject to a cancellation fee if you cancel your booking before the designated time. For reservations not prepaid, you can typically cancel without penalty up to the time of pick-up.

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How Do I Cancel My Car Rental Reservation?

  • Log in to your Emerald Club account or use your confirmation number to find your reservation.
  • Click on the 'Cancel' link provided on the 'Reservation Details' page.
  • Confirm your choice to cancel the reservation.

Does National Have A Grace Period For Returning A Car Late?

National Car Rental offers a 29-minute grace period for daily rentals. Returning the car within this time frame won't incur extra charges. However, returning the vehicle more than 2 ½ hours late will lead to additional hourly or daily rental fees.

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How Old Do You Have To Be To Rent A Car?

To rent a car from National, the minimum age is 21 years in most locations, with a Young Renter Fee for those aged 21 to 24. In Michigan and New York, the minimum age is 18 years.

How Long Does It Take To Get Refund From National Car?

Following a cancellation, National Car processes refunds promptly. However, the time it takes for the refund to appear in your account can vary, usually taking up to 5-7 business days, depending on your financial institution.

Can I Cancel A Prepaid Car Rental?

Yes, you can cancel a prepaid car rental. Be aware that doing so may incur a cancellation fee if it's done before the pickup time.

Will I Be Charged If I Cancel A Car Rental?

If you cancel a prepaid reservation more than 24 hours before the rental pick-up time, a $100 cancellation fee applies. If you cancel less than 24 hours before, the fee is $200. No fees are charged for non-prepaid cancellations.

What Is Free Cancellation On Car Rental?

Free cancellation means you can cancel the booking without any charge, usually up until a certain period before the scheduled pick-up time, provided you have not prepaid for the rental.

Do National Car Rental Free Days Expire?

Free days earned from National Car Rental's loyalty program, the Emerald Club, do expire. Check the terms and conditions of your loyalty program for the specific expiry date of your free days.

How To Contact National Car?

For assistance with refunds, cancellations, or any other inquiries, contact National Car Rental customer service at [email protected] or call 1 (844) 382-6875.


National Car Rental aims to make your rental experience as convenient as possible with a clear refund and cancellation policy. Always review the terms before booking, and remember that assistance is just an email or phone call away should you need it. With this knowledge, you're set for a hassle-free rental experience.