PlushBeds Return Policy: What You Must Know

PlushBeds is known for its high-quality mattresses crafted in California, offering customers comfort and support with eco-friendly materials. When it comes to returns and refunds, PlushBeds provides a customer-friendly policy designed to give you plenty of time and options to make sure your mattress is the perfect fit for your sleep needs. This guide covers everything you need to know about PlushBeds' return and refund policy, exchanges, and how to reach out for assistance.

What Is The Return And Refund Policy For PlushBeds?

PlushBeds offers a generous 100-night sleep trial, allowing you to try out your mattress in the comfort of your home. During this period, you have the option to return the mattress if it doesn’t meet your expectations. To qualify for a full refund, you must sleep on the mattress for at least 30 nights. If you return it before 30 nights, a $99 convenience fee will be deducted from your refund.

If you decide to return the mattress after the 30-night minimum, PlushBeds will refund the full purchase price once they receive the mattress back. Returns are free of restocking fees, and the company covers shipping within the contiguous United States. For mattress removal, they offer a concierge service for a fee of $149 that picks up your mattress from your home and recycles it responsibly.

Does PlushBeds Offer Exchanges?

Yes, PlushBeds provides a unique 100-night free in-home comfort exchange for their adult bedroom mattresses such as Botanical Bliss, Luxury Bliss, Natural Bliss, and Eco Bliss. If you find the firmness is not quite right, you can request a softer or firmer latex top layer at no extra shipping cost.

To exchange:

• Contact PlushBeds at 1-888-286-3404 to request the exchange.
• You will pay a $99 deposit, which is refunded once the original top layer is returned.
• When the new layer arrives, unzip your mattress cover and swap the layers at home.
• Give yourself 30 or more days to adjust to the new comfort layer.

How Long Does It Take To Get Refund From PlushBeds?

Once PlushBeds receives your returned mattress, your refund will be processed within 72 hours. Refunds are issued back to your original payment method. If the refund must be processed through a different channel, a 3% processing fee may apply.

How Can You Return An Item To PlushBeds?

Returning a mattress involves:

• Keeping the original packaging during your 100-night trial.
• Contacting PlushBeds customer service to initiate the return.
• If you opt for the concierge mattress removal, the mattress will be picked up from your bedroom for $149 within the contiguous US.
• Pack the mattress or any other returnable item securely to avoid damage during shipping.

For other products (non-mattresses), check the product page for specific return policies, as some may only be returnable if unopened and new.

Can I Return A PlushBeds Item Without A Receipt?

It is best to keep your order confirmation and receipts. PlushBeds requires proof of purchase to process any returns or exchanges. If you have misplaced your receipt, contacting customer service may help to retrieve your order details.

Can You Return Used Items To PlushBeds?

Mattresses used during the 100-night trial are eligible for return, but must be in good condition without stains or damage. Products that are visibly soiled or smoke-damaged are not eligible for refunds and will be sent back to the customer.

Can You Return A PlushBeds Item Without The Original Box Or Package?

The original packaging must be kept during the 100-night trial to ensure a safe return. Returns without proper packaging may incur additional fees or be rejected.

How To Contact PlushBeds?

If you have any questions or need help:

• Call customer support at 1-888-286-3404.
• Use the contact form on the PlushBeds website.

Their customer service team is ready to assist with orders, returns, exchanges, and general inquiries.

Conclusion

PlushBeds provides a straightforward return and refund process with a generous trial period and helpful exchange options. Their commitment to customer satisfaction, free shipping within the contiguous US, and convenient mattress removal service makes trying out a PlushBeds mattress a low-risk investment in your sleep quality. Whether you're a first-time buyer or a returning customer, PlushBeds aims to ensure you find the mattress that’s right for you.