Travel plans can change unexpectedly, and understanding the Premier Inn cancellation policy is essential for both peace of mind and financial planning. Whether you’re a new or regular customer of Premier Inn, knowing the details of how to cancel your booking and what refunds you may be entitled to is crucial. This article provides a clear and comprehensive guide to the Premier Inn cancellation policy, ensuring you are well-informed and prepared for any changes to your travel itinerary.

What Is The Premier Inn Cancellation Policy?

The Premier Inn cancellation policy varies depending on the type of room rate you have selected. The Flex rate offers the most flexibility, allowing cancellations until 1pm UK time on the day of arrival without any charges. In contrast, the Non-Flex rate is more restrictive and does not permit cancellations or amendments after booking, meaning that it is fully non-refundable. It's important to understand the specific terms associated with your rate to ensure you can cancel if needed.

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What Is The Premier Inn Refund Policy?

Premier Inn's refund policy ensures that if you cancel within the permitted time frame, you will receive a full refund to the same debit/credit card used for booking. The process typically begins the next working day, but it might take up to 15 working days for the funds to reach your account. Keep your cancellation reference handy as proof of the transaction.

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How To Cancel Or Change Your Premier Inn's Booking?

If you have booked a room at Premier Inn and you need to cancel or change your reservation, don't worry. You can do it easily online or by phone. Here's how:

  1. Go to the Premier Inn website and log in to your account.
  2. Click on "Manage booking" and find the booking you want to cancel or change.
  3. If you want to cancel, click on "Cancel booking" and follow the instructions. You will receive a confirmation email with your cancellation details.
  4. If you want to change, click on "Change booking" and choose the new dates, room type, or extras you want. You will see the new price and any fees that may apply. Confirm your changes and pay any difference if needed. You will receive a confirmation email with your new booking details.

Alternatively, you can call the Premier Inn customer service team on 0333 003 0025 and they will help you cancel or change your booking over the phone.

Please note that the cancellation and change policies may vary depending on the type of rate you booked, the date of your stay, and the hotel location. You can check the terms and conditions of your booking on the Premier Inn website or in your confirmation email.

How Much Is Cancellation Fee On Premier Inn?

If you cancel a Flex rate booking after 1pm UK time on your arrival day, you will incur a fee equivalent to one night's accommodation. For rate types with specific cancellation periods, such as Semi-Flex and Advance rates, failing to cancel within the designated time frames results in the entire reservation becoming non-refundable, including any meals and extras.

Can You Cancel A Non-Refundable Reservation On Premier Inn?

Non-Flex rate bookings are just that—non-refundable. Once booked, these reservations cannot be cancelled or changed. It is advisable to be certain of your plans before choosing this rate or consider travel insurance to cover unforeseen circumstances.

How Long Does Premier Inn Take To Refund Money?

Following a successful cancellation, Premier Inn endeavors to refund your money within 15 working days. Depending on your card issuer, the real time it takes for the money to show up on your account can change.

How Do I Check My Refund Status On Premier Inn?

To check the status of your refund, keep an eye on your bank statement to see when the transaction appears. If after 15 working days you still haven't received it, contact Premier Inn's reservation team for assistance.

How Do I Speak To A Manager At Premier Inn?

If you need to speak to a manager or have issues with your booking, you can reach out to the Premier Inn team via the Contact us page on their website or by calling their reservations team directly for prompt assistance.


In conclusion, understanding Premier Inn's cancellation policy is vital for any traveler. It offers various rates to suit different needs, from flexible options that allow for last-minute changes to non-refundable rates for those with fixed plans. Remember to check the specifics of your chosen rate and follow the proper procedures to cancel or amend bookings. With this knowledge, you can book your stay with confidence, knowing that you're prepared for whatever comes your way.